The root problem in Sage Multi-User Mode is that when one access any file through Sage 50 network, other concurrent users sometimes fails to open the Sage file. Access denied error message comes up. You might also end up seeing “read-only” and that you don’t have sufficient rights to access that file. This can be frustrating if you don’t have some urgent work on your Sage program.
Even if you are using Sage Knowledgebase, you might end-up setting-up with multi-user mode whereas if you need to have synchronized connection, for that, you need to have new company file. Opening and closing new company by remote system might not be able to solve your problem. In that case, it is slightly difficult to have connection established while re-opening the file.
What Solution Measures You Need to have in Multi user Mode issues when access Sage Network
While working on Multi-User Mode, you need to make sure that you are to start this with shortcut-icon. Ex: you might get error while working on the shortcut of the company file .sai. You should have specified company file location with the help of “Select Existing Company File Location” and you will have minimum access to multi-user mode in Sage.
If you face sign-in issue with multi-user mode right after converting/changing your data file. Removing user might not be a help. Infect, you won’t see that option in your software. If you refresh data, it won’t also be possible for you. You need to have separate multi-user license for all additional users and computers. Sage has high specificity of getting additional users or computers ready, it will show error.
You will see one computer as server and other computers/workstations as users. With the help of remote desktop access, you can easily dial into your server computer even if you start working directly on machine. All the users need to have package installed in their systems. You can link and setup your computer with virtual private network on it.
Solution for Multi User Mode Error in Sage Network
An error while accessing sage company file over a network can occur because of the following reasons:
- Internet Connection not working
- Connection blocked by windows firewall or other security software
- File is being accessed by another person
Note: Start with rebooting the server or computer on which the company file is stored. If this resolves the error, then you won’t have to try any of the methods provided below.
Internet not working
Contact your internet service provider if your internet isn’t working. They’ll be able to quickly diagnose the error and resolve the issue. However, if the internet connection is working, then proceed with the methods provided below.
Create Firewall Rules
If windows firewall is blocking access to certain ports, then Sage won’t be able to access the company file shared over the network. In such a case, you need to create specific firewall rules and add sage as an exception so that the software can access different ports required to gain access to the shared company file.
This can be a long process, and you shouldn’t create firewall rules without consulting with a systems administrator.
If you’re having problems creating a custom firewall rule, then you can reach out to our team. They’ll be happy to help you out.
Note: If you’ve a third party security software, then contact the software provider for more information about adding Sage 50 as an exception.
Switch to Multi-user Mode
If someone has logged into the company file in single user mode, then you won’t be able to access the company file until the multiuser mode is enabled. The multiuser mode enables multiple users to access the company file simultaneously.
Here’s how you can start the multiuser mode in Sage:
- Launch Sage 50 on the system that contains the company file.
- Go to the File Menu.
- Select Switch to Multi-user mode.
Now you’ll be able to access Sage 50 company files from multiple systems. However, note that there is a limit on the number of users who can simultaneously access a Sage company file. This limit usually depends on the plan you’ve selected for Sage 50.
In some cases, a background process can interfere with the working of Sage 50. If a process is interfering and preventing you from accessing the company file over a network, then follow the steps provided below:
- Close Sage 50.
- Go to the Task Manager on the system that has the company file. Press Ctrl + Alt + Del to launch the task manager.
- In the Processes tab, select the button Show process from all users.
- Right click on mysqld.exe process and click on End Process.
- In the SAJ company file folder, right click on process.pid file and select delete.
- Reboot your system/server.
Now you can start Sage 50 and activate the multi-user mode to gain access back to the company file.
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👉Frequently Asked Questions
Q 1. How do Firewall rules and security software prevent the access of Sage Company Files?
Ans : Sage will be unable to view the corporate file provided over the network if the Windows firewall is limiting access to particular ports. In this situation, you’ll need to set up particular firewall rules with sage as an exception so that the programme may access the various ports necessary to access the shared business file.
This is a time-consuming operation, and you should confer with a systems administrator before creating firewall rules.
You can contact our staff if you’re experiencing trouble setting a custom firewall rule. They’ll be delighted to assist you.
Q 2. Can I access the Company File over a network if Sage is open in Single user Mode?
Ans : Yes, you can, but only if no one else is accessing the company file over the network. If someone has signed into the business file in private mode, you won’t be able to view it until multiuser configuration is turned on. The multiuser mode allows many users to simultaneously view the corporate file.
You may now access Sage 50 corporate data from a variety of systems. However, there is a restriction to the number of people that may view a Sage business file at the same time. This limit is generally determined by the Sage 50 plan you’ve chosen.
Q 3. What should I do if my internet isn’t working when trying to access Sage company files over a network?
Ans : If your connection isn’t working, consult your internet service provider. They’ll be able to rapidly diagnose the problem and fix it. If your internet connection is up and running, you can use the options listed below.
Begin by restarting the server or machine that has the business file. If this fixes the problem, you won’t need to attempt any of the other solutions listed below.