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How to Fix QuickBooks Desktop Display Issues?

    The user experience will be impaired no matter how good the application is if the display is distorted. If the user switches to a high-resolution (1920 x 1200 resolution or higher) monitor, QuickBooks may have display troubles. Various display difficulties may arise, such as some fields in QuickBooks desktop displaying “Black” instead of the expected “White.” If you have a newer high-resolution monitor, you will need to adjust the QuickBooks default settings. You shouldn’t be concerned if the icons or letters appear fuzzy, or if the windows are blank or oddly scaled. However, QuickBooks display issues cause unwelcome delays in work, thus they must be resolved as soon as feasible. This article will go over the signs and symptoms of display problems, as well as how to remedy them. Follow the directions until the conclusion of the article for a complete set of instructions.

    What are QuickBooks Display Issues?

    Anything that prevents you from engaging with the QuickBooks Desktop interface might be categorized as a QuickBooks display issue. Let’s take a look at what QuickBooks considers display problems. The issues listed below can help you determine if the actual culprit is your application setup or display.

    • The transaction form you’re attempting to access is too large for the screen.
    • At the top right of the screen, there is no icon for sizing the objects.
    • When a problem with QuickBooks Desktop’s display occurs, certain buttons become unavailable.
    • On invoices, payment status is truncated.
    • If you try to maximize or reduce the screen, it becomes distorted.
    • Nothing appears on the home page, and it appears to be empty.

    Reasons that Could to Such QuickBooks Display Issues

    When it comes to DPI, QuickBooks is coded and engineered to work with Windows’ default “Dot per inch” level of smaller-100%. Many higher-resolution systems may have DPI settings of 125-150 %, which can cause QuickBooks display issues.

    Signs of QuickBooks Display Issues

    Display issues in QuickBooks desktop can manifest in a variety of situations. Let’s have a look at the below jotted symptoms:

    • If the transaction form does not fit the system screen, this could be the first sign
    • When a field overwrites and hides its label, it’s a sign of a display problem
    • If the icon’s size in the top right corner of the screen does not match
    • Another sign is a blank home page
    • Another sign of a display problem is the absence of buttons and the use of large fonts
    • The screen is hazy, especially when it is maximized or minimized.

    How to Overcome QuickBooks Display Issues?

    Using the solutions listed below, resolving QuickBooks display issues becomes simple. Let’s execute the below solution one by one:

    Total Time: 35 minutes

    Do Adjust the View Preferences in QuickBooks

    🔹 Navigate to the edit menu and pick preferences in QuickBooks
    🔹 Then select the desktop view from the drop-down menu, followed by the My Preferences tab
    🔹 Click the one window option in the view area, then select the “Ok” tab
    🔹 QuickBooks and the company file will have to be closed and reopened. 
    🔹 Also, look for any display issues whether it is resolved or not.

    Modify the Display Settings

    In this method, you need to change the display settings, but first you must adjust the display and view options in QuickBooks. The following are the measures to take:
    🔹 First step is to close your QuickBooks Desktop
    🔹 Then go to the start menu in Windows
    🔹 After that, type QuickBooks into the search box
    🔹 Next, select the open file location by right-clicking on the QuickBooks icon
    🔹 Once done with that, perform a right-click on the QuickBooks.exe file and select the properties option
    🔹 Moving forward, go to the compatibility tab
    🔹 Also, click the box to disable display scaling on high DPI settings
    🔹 You can also choose to adjust the high DPI settings and override the high DPI scaling behavior
    🔹 The final step is to select the option to apply and then press the OK button.
    You should open QuickBooks and look for any issues with the display.

    Change the Windows Display Settings

    With Windows DPI settings, QuickBooks performs admirably. Changes to these settings may cause problems with the display. It’s critical to remember that modifying your Windows settings affects all of your programs, not just QuickBooks. Following are the actions to take:

    Windows 10

    🔹 If you’re using Windows 10, go to the Windows Start menu and select Control Panel
    🔹 Additionally, press the Windows + X keys together from your keyboard
    🔹 Select your appearance and personalization options
    🔹 Set custom scaling under the modify item size section
    🔹 Select 100% from the drop-down menu and press the OK tab
    🔹 To make changes, click the “Apply” tab and then sign out.

    Windows 8/8.1

    🔹 It is recommended that you right-click on the desktop and select the screen tab
    🔹 Moving on, go to the bottom of the display settings and select Make text and other items bigger or smaller
    🔹 Unmark also allows me to choose a single scaling level for my displays
    🔹 You must also drag the slider to a value lower than 100% to ensure that the text and other objects are of regular size
    🔹 In the end, you’re recommended that you save the changes and reboot the machine.

    Windows 7

    🔹 You must right-click on the desktop and select the screen option
    🔹 Next, go to display settings and select the option to make text and items larger
    🔹 After that, you must select the option next to smaller-100%
    🔹 Additionally, for the modification to take effect, save the changes and reboot the machine. 

    Update Video Card Drivers to Recent Release

    Another way to resolve the QuickBooks screen issues is to update your video card drivers to the most recent version. The procedures are as follows:
    🔹 The first thing you should do is click the Windows Start button
    🔹 Next, proceed to the Control Panel
    🔹 Then, select option device from the menu
    🔹 Do a right-click on the video card that appears and select “Update Driver” from the menu that displays
    🔹 After that, you must select the “Search” option
    🔹 You’ll also need to write the video card’s name from the device manager in the display adapters if you want to manually update drivers
    🔹 Then you’ll go to the manufacturer’s website to look for the tips
    🔹 Now, look for the Driver option and enter the name of the card
    🔹 Then, download the driver, run it from the chosen location, and follow the onscreen instructions
    🔹 Finally, reboot your system.

    Try Restarting your Windows

    🔹 It is expected that this procedure will reboot Windows 10 or Windows 8 PCs
    🔹 Next, open the Windows Start menu
    🔹 Now, press the power button and select “Restart”
    🔹 You should press the Start tab on the taskbar if you are using Windows 7, Vista, or XP
    🔹 Also, if you’re using Windows 7 or Vista, you’ll need to click on the small arrow and then select the shutdown option
    🔹 If you’re using Windows XP, you’ll need to click on the shutdown or turn off system button
    🔹 Finally, select the option to reboot.

    Modify the QBW.ini File

    🔹 To begin, select the Windows option
    🔹 Then, using the enter key, type or copy paste the correct file path for the QuickBooks version
    🔹 QuickBooks 2018: C:\ProgramData \Intuit\QuickBooks 2018 \QBW.ini Enterprise Solutions 18.0: C:\ProgramData \Intuit\QuickBooks Enterprise Solutions 18.0 \QBW.ini QuickBooks 2017: C:\ProgramData\Intuit \QuickBooks 2017\QBW.ini Enterprise Solutions 17.0: C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 17.0\QBW.ini
    🔹 QuickBooks 2016: C:\ProgramData \Intuit\QuickBooks 2016\QBW.ini Enterprise Solutions 16.0: C:\ProgramData\Intuit \QuickBooks Enterprise Solutions 16.0 \QBW.ini QuickBooks 2015: C:\ProgramData \Intuit \QuickBooks 2015 \QBW.ini Enterprise Solutions 15.0: C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 15.0\QBW.ini
    To complete the process, go to the end of the file and copy paste the following text:
    Classic- 0
    🔹 Also, save the qbw.ini file and launch QuickBooks to see whether the problem still exists.

    Modify the Screen Resolution Setting of the Computer

    Windows 8, 8.1 and 7
    🔹 Select “Display and Screen” options by right-clicking anywhere on the Desktop (except on icons)
    🔹 QuickBooks will not work if the resolution is less than 1024 x 768
    🔹 Locate the resolution drop-down option and select a resolution of 1024 x 768 or greater
    🔹 At last, hit the Ok button.

    Windows 10
    🔹 Select the “Display” option by right-clicking anywhere on the desktop (except on icons)
    🔹 On the left pane, pick “Display” then “Advanced display options”
    🔹 Choose “Display” followed by selecting “display you need to edit” if your PC has more than one display connected
    🔹 Go to the “Resolution area”, and then select a screen resolution of at least 1024 x 768 pixels or greater
    🔹 Select the “Apply” button from the drop-down menu
    🔹 Lastly, select “Keep the changes” from the drop-down menu.

    Important: Before the window reverts to its previous resolution, you have exactly 15 seconds to keep the changes or reverts them. It is suggested that the screen resolution be kept at 1920×1080.

    End all the Background Apps

    🔹 Using this procedure, restart the QuickBooks software
    🔹 Also, go to the start menu by clicking on the windows start tab
    🔹 After that, type task manager
    🔹 The processes tab will then appear, displaying the current processes running on the system
    🔹 Now seek for a QuickBooks (32 bit) or exe process
    🔹 After that, you must locate QuickBooks and click on it, as well as select the End Processor task choice
    🔹 If it’s not visible, it’s because all QuickBooks instances have been closed
    🔹 Finally, the system must be rebooted.


    Well, we have enlisted all possible solutions that will help you to fix QuickBooks display issues. It is expected that it will surely help you to tackle all kind of display related issues in Quickbooks. If a user is still unable to remedy QuickBooks display issues, they can seek direct assistance from the QuickBooks Helpdesk team, who are highly experienced and are available all round the clock to assist you.


    How can I Resolve QuickBooks Online Display Issues?

    You can try checking the Compatibility View to fix the QBO display issues:
    🔹 Select Tools from the Browser menu, then Compatibility View Settings
    🔹 Press ALT + T to bring up the tools menu
    🔹 Check that and are not mentioned under the Add this Website option
    🔹 Also, make sure that the option to display all websites in the Compatibility View is unchecked
    🔹 It’s also worth noting that the box labeled “Include updated website listings from Microsoft” should not be ticked
    🔹 Close all internet Explorer Windows
    🔹 By now, you should be able to login to QuickBooks Online and the QuickBooks Online Display Issues should be resolved.

    How do we Overcome QuickBooks Display Issues in the MAC Window?

    Outdated display drivers can cause display issues in QuickBooks for MAC. Thus, it is suggested to update graphic drivers as a solution:
    🔹 Select the Apple start menu from the drop-down menu
    🔹 Select the “About This MAC” option in your next step
    🔹 In the About this MAC window, choose the More Info option
    🔹 Finally, perform a right-click on the Graphic/Display followed by selecting “Update Drivers”.

    Does Making Modifications in the QuickBooks DPI Settings Troubleshoot QuickBooks Display Issues?

    Yes, it can help in many cases if Dot per Inch (DPI) settings are incorrect.
    🔹 Therefore, try modifying the QuickBooks DPI settings to fix the display issue with ease:
    🔹 On the desktop, right-click on the QuickBooks icon and select “Properties”
    🔹 Select “display scaling on higher DPI setting” from the Compatibility tab
    🔹 Next, click on the Apply followed by hitting the “Ok” button
    🔹 Finally, open QuickBooks and verify that the “Display issue” has been resolved.

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