In QuickBooks, bugs and glitches are pretty common just like other accounting software. But when it comes to updating issues, it becomes annoying to deal with such QuickBooks issues at times. In this article, we will talk about one such update error called QuickBooks error 12029. It’s a network time-out error, which signifies the accounting software doesn’t have an IP address and the servers are connected via weak or improper connection. When the backend servers are unable to revert to QuickBooks within the permitted time interval, this error often happens. Another common occurrence when this problem appears on your screen is when you attempt to update QuickBooks Desktop or Payroll. The reasons for the QuickBooks error code 12029 and some of the most effective troubleshooting procedures will be discussed in this article. Thus, continue reading this article till the end.
What Happens when QuickBooks Error 12029 Appears on your Screen?
QuickBooks error message code 12029 may appear on your screen while updating QuickBooks Desktop or payroll. This error message explains the error’s status, causes, and consequences.
- Error code: QuickBooks error code 12029
- Error description: “QuickBooks is failed to receive the IP address or servers”
- Software: QuickBooks
- Quick Fix: Update QuickBooks Software to latest
Signs and Symptoms of QuickBooks Error 12029
- In the payroll update window, you see QuickBooks error code 12029.
- While downloading or installing the payroll updates, QuickBooks may crash abruptly.
- QuickBooks may not allow you to access the payroll update section.
- Your Windows operating system begins to respond slowly to your inputs.
Possible Reasons that Drag you to QuickBooks Error Code 12029
Now that we’ve covered the basics of QuickBooks error code 12029, it’s time to look into what causes it. It should be emphasized that this type of inaccuracy can be caused by both internal and external forces. Let’s take a look at each of the factors separately.
External Causes of QuickBooks Error 12029
The download of the QuickBooks payroll update is the first external source of QuickBooks error code 12029.
- QuickBooks can’t connect to the server because of your firewall or internet security.
- If Internet Explorer is not configured as the default browser.
- If your internet plans have run out, be prepared to deal with this problem.
- SSL settings are incorrect.
Internal Causes of QuickBooks Error 12029
- QuickBooks is unable to connect to the internet on its own.
- If there are any other QuickBooks connection concerns.
- This error code appears when the server is blocked.
- One of the most prevalent internal causes is QuickBooks update timeout.
- Your versions of Windows are not up to date.
How to Fix QuickBooks Error 12029?
The error-resolution involves the trial and error method of performing one step and jumping to the next when the error remains unresolved. Follow the solutions in their given order to successfully get rid of the QuickBooks error 12029.
Total Time: 35 minutes
Verifying the Security Settings (Antivirus and Firewall)
This problem could be caused by the antivirus or firewall settings. Security software can occasionally prevent the software from connecting to the server. In this scenario, you must verify and correct the settings so that the payroll update process in QuickBooks is favored. The following are the steps involved in this procedure:
🔹 To begin, go to the official Intuit website and download QuickBooks file doctor tool
🔹 After that, save it somewhere on your desktop and start the tool
🔹 The QuickBooks file doctor tool will automatically set up the firewall and open the ports in the next step.
🔹 The final step in this procedure is to determine whether the error has been resolved.
Test the Connectivity as Well as Settings
It’s worth noting that QuickBooks software uses Internet Explorer to access the internet, so making it your default browser is critical. Thus, you are supposed follow the instructions below:
🔹 Close QuickBooks first, then open Microsoft Internet Explorer
🔹 Then go to the tools tab or hit the Alt key
🔹 After that, go to the Internet settings and look for the security tab
🔹 In the security tab window, look for the globe symbol and make a click on it
🔹 Make sure your security level is set to medium high
🔹 Now, you have to locate the connections tab
🔹 Make sure that you select the Never dial a connection option if the dial up node is not in use
🔹 Alternatively, if you use a dial-up node, select the appropriate internet service provider
🔹 After tapping the “Ok” button, go to the LAN settings
🔹 Look for the tab that says “Automatically detect settings”
🔹 Look for the checkbox for proxy server
🔹 Then select “Ok” and proceed to the advanced tab
🔹 Select Advanced Settings Restore
🔹 Then select TLS 1.2 and press the Ok button
🔹 Close Internet Explorer and reset the computer to complete the operation
🔹 Run the TLS 1.2 program after downloading it
🔹 Check to see if this is set as the default browser.
It’s important to remember that if you can’t access a secure website outside of QuickBooks, you may need to visit a computer or IT specialist.
Authenticate the Internet Connectivity
🔹 The first step in this procedure is to launch Internet Explorer and navigate to any secure website, such as www.google.com
🔹 If you can access the website without any problems, you should merely follow the steps below:
🔹 Check for any misconfigurations in your internet connection
🔹 Next, double-check that the system’s time and date must be right
🔹 Open Internet Explorer, then pick Tools from the menu bar at the top, and then Internet Options
🔹 Now, under the Advanced menu, click on Reset/Restore defaults
🔹 After that, you have to press the Apply followed by pressing the Ok option
🔹 Finally, run the QuickBooks Desktop and payroll updates, and then check the status of QuickBooks error 12029.
Installing or Updating the QuickBooks Desktop Security Certificate
🔹 To begin, right-click on the QuickBooks icon on your desktop and select Properties from the menu
🔹 Under the shortcut tab, select Open File Location, then click Ok
🔹 After that, right-click on the QuickBooks.exe file and select Properties
🔹 Select QuickBooks from the drop-down menu, then select the information button beneath the digital signatures tab
🔹 From the general tab, select View certificate and then install certificate.
🔹 Under the certificate import wizard window, make sure the current user is selected as the storage location, followed by clicking “Next”
🔹 Press the Next and Finish buttons, respectively.
🔹 Click the OK tab to complete the procedure, and you’re ready to go.
Start Windows in Safe Mode and Install the Update
It’s worth noting that starting Windows in safe mode can assist QuickBooks users in resolving error 12029. The following are the steps involved in this procedure:
🔹 On your keyboard, press the Windows + I keys
🔹 Then go to Updates and Security and click on the same
🔹 The next step is to select the recovery option before moving on to Advanced startup
🔹 Now, carefully follow the instructions and select the proper option to reboot the machine
🔹 When you restart your computer, you’ll have an option to start it in safe mode with networking.
🔹 Check to see whether the problem still exists.
Try Configuring the SSL Settings for Internet Explorer in QuickBooks
If you’re having trouble updating payroll, open QuickBooks and go to the help menu, then internet connection settings. Then, make sure QuickBooks is using the system’s internet connection. Additionally, select next, then advanced connection settings.
You must first check the internet properties, and then select the advanced tab:
🔹 To begin, make sure that Use SSL 2.0 and Use SSL 3.0 are both checked
🔹 Select the connect tab, followed by the ok tab
🔹 Close the QuickBooks program and reopen it
🔹 Finally, go to the help menu and select the Update Now tab.
🔹 Now, try configuring SSL settings in Internet Explorer outside of QuickBooks
🔹 To begin, launch Microsoft Internet Explorer browser
🔹 Select Internet options from the tools menu
🔹 Then, select the advanced tab
🔹 Select the SSL 2.0 and SSL 3.0 checkboxes in the security section after done with the above
🔹 To close the current window, click “Apply” and then “Ok” button.
Alternative Approaches You can Attempt to fix QuickBooks Error 12029
After restarting the machine, reset the QuickBooks updates and try to download and install the QuickBooks update. Also, make sure the company file is opened in single-user mode.
🔹 In the beginning, Internet Explorer should be reset
🔹 Install QuickBooks in selected startup mode after a clean install
🔹 You must first reset the updates before downloading and installing the QuickBooks update
🔹 Restart the computer and double-check that the company file is open in single-user mode
🔹 After that, restart the Internet Explorer as well
🔹 Finally, run a clean install of QuickBooks in selective startup mode.
We’ve now reached the conclusion of this article. We hope you find it useful and that following the troubleshooting procedures outlined below helps you resolve the problem. If the QuickBooks error 12029 persists or repeats for any reason, feel free to reach out to our Team of Experts using QuickBooks Customer Helpdesk.
How do I Exclude QuickBooks from the Firewall Settings to Avoid the QuickBooks Error 12029?
When Windows Firewall identifies the update files as a threat to the system’s integrity, it may prevent a user from downloading them. We’ll add QuickBooks to the list of apps that may transmit and receive data from the internet by following the steps below, which will finally allow QuickBooks to download the updates without any problems.
🔹 In the Search Programs and Files search box on your Desktop, type Windows Firewall
🔹 From the program list, select Windows Firewall
🔹 Right-click the Inbound Rules and select New Rule from the Advanced options menu
🔹 Go to the Programs tab and click Next followed by selecting the “This Program Path” option
🔹 Next, select the location of your QuickBooks file
🔹 Then click Next after selecting Allow Connection
🔹 Make sure to check all of the boxes before pressing “Next”
🔹 Give this rule a name and then click “Finish”
🔹 To set outbound rules, follow the same steps as you did for inbound rules
🔹 This time, make sure to select Outbound rather than Inbound.
Is it Important to Backup Company Files before Fixing the QuickBooks Error 12029?
You may lose some data of your files when attempting to fix the QuickBooks error 12029. As a result, it is always advisable for users to create a backup of critical QuickBooks company files. By navigating to the File menu in QuickBooks Desktop, you can prepare it. The choice for a backup company must be selected here. Select Create Local Backup next.
🔹 QuickBooks Desktop should now be launched
🔹 Select “File” from the drop-down menu
🔹 Select “Backup Company” from the drop-down menu
🔹 Select “Create Local Backup” from the list of options
🔹 Read and follow the on-screen directions.
How to Run a System in a Selective Startup Mode? Will it Help me to fix the QuickBooks Error 12029?
The Selective Startup Mode can be used to eliminate issues caused by other software programs. Use the Run command to run the MSConfig command. Select Load System Services in System Configuration. Then select the General option. This tab is where you’ll find the Selective Startup Mode.
🔹 Start Windows by typing Run window
🔹 In the Run tab, type “MSConfig”
🔹 Now, press the Enter key
🔹 The “System Configuration” window will appear
🔹 “Load System Services” should be selected
🔹 Navigate to the General tabby selecting the “Selective Startup”
🔹 Moving forward, navigate to the “Services” tab
🔹 After that, “Hide All Microsoft Services” is the option to choose
🔹 Select “Disable All” from the drop-down menu
🔹 Uncheck the box that says “Hide All Microsoft Services”
🔹 Make sure that the “Windows Installer” option is chosen
🔹 Tap on the “Ok” button
🔹 Finally, restart your computer.
The Selective Startup Mode is now active. QuickBooks Desktop updates can be downloaded and installed in this mode on your system. Many times, it can help in resolving the QuickBooks error code 12029.