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QuickBooks Error 15214: A Complete Resolution

    Are you looking out a way for QuickBooks Error 15214 then you’re landed up on the right page. In this particular blog post, we are going to discuss one such QuickBooks glitch called QuickBooks error code 15214. It is a 15xxx series code that often comes in uninvited when users try to download and install the latest updates. When downloading and installing QuickBooks Desktop updates, a problem with Microsoft Internet Explorer’s setup may occur, as a result it gives you an QuickBooks error code 15214. It will also appear if QuickBooks is unable to verify a file’s digital signature. Apart from that, QuickBooks error code 15214 also known as QuickBooks Payroll Update error which pops up with an error message stating: “The payroll update did not complete successfully. Without wasting much time, let’s get right into the blog and learn more about this issue.

    What Triggers QuickBooks Error 15214?

    There are a number of causes for QuickBooks error code 15214, one of the primary reasons -when the QuickBooks File Copy Service (FCS) is disabled on the device. Other factors including:

    • When the digital signature certificate hasn’t been updated in a long time
    • Incorrect Internet Explorer settings
    • This QuickBooks error code 15214 can also be caused by an improper internet connection
    • The Windows Firewall settings have caused a disruption
    • Another reason you might get this error is when QuickBooks Desktop lacks the most recent updates.

    Important Pointers Must be Taken into Considerations

    1. Install the most recent version of Internet Explorer from the Microsoft Download Center.
    2. If you have the most recent version of Internet Explorer installed and are still getting the issue, you should contact an IT professional or Microsoft.
    3. Make a company file backup: Creating a backup of the company file can assist in case of something going wrong during the procedure and you need to go back to the beginning.
      1. First, QuickBooks should be launched
      2. Next, create a local backup by going to File >>> Back Up Company >>> Create
      3. To establish a company file backup, follow the onscreen instructions.

    Solutions to Fix a 15000 Series Error Code – QuickBooks Error 15214

    Well, now you’re aware of factors that could lead to the error, it makes you easy to troubleshoot because identifying the actual cause is always important before any error rectifications. The below explained are few quick and easy solutions, make sure to follow the steps in the given sequence only. Let’s proceed:

    Total Time: 25 minutes

    Enable File Copy Service for Intuit QuickBooks Desktop

    Though a disabled FCS is the primary reason of QuickBooks error message 15214, we’ll first try to enable it by following the steps below:
    🔹 Exit QuickBooks Desktop’s active screens
    🔹 To access the Start menu, use the Windows key
    🔹 Type Computer into the search box on the left-hand side of the screen
    🔹 Move your pointer to Computer, right-click on it, and select Manage from the drop-down menu
    🔹 Click twice on Services on the Services and Applications menu
    🔹 Select Intuit QuickBooks FCS from the search results
    🔹 Select Manual from the Startup Type menu by tapping the General button
    🔹 To confirm, press “Ok” after pressing the “Apply” button, then Start
    🔹 Finally, try downloading the pending payroll tax table updates from QuickBooks Desktop.

    Include QuickBooks and Intuit as Trusted Websites in Internet Explorer

    Internet Explorer may identify the Intuit and QuickBooks websites as posing a security risk to the device, limiting users’ internet access. This is why, for secure surfing, you should add these websites to your browser’s Trusted Websites list.
    🔹 On your computer, open Internet Explorer
    🔹 In the upper right corner of the window, tap the Tools icon
    🔹 Select Internet Options from the drop-down menu
    🔹 Select the Trusted Sites option from the Security tab
    🔹 Press the Site tab and include the below websites in the Trusted Sites list according to your QB version –
    🔹 For a US version –
    🔹 *
    🔹 *
    🔹 For a Canadian version
    🔹 *
    🔹 *
    🔹 Close the window, then press the “Apply” followed by the “Ok” button
    🔹 Now is a good time to try accessing the QuickBooks Desktop.

    Attempt to Update your QuickBooks Desktop

    🔹 QuickBooks Desktop is first open
    🔹 Navigate to Help >>> QuickBooks Desktop should be updated…
    🔹 Update Now should be selected
    🔹 Select “Get Updates” from the drop-down menu
    🔹 It’s possible that updating QuickBooks Desktop will take some time
    🔹 In the end, close the window.

    Install a Digital Signature Certificate

    🔹 In the beginning, QuickBooks Desktop should be closed
    🔹 Go to the C:\Program Files(x86)\Intuit\QuickBooks
    🔹 Next, look for the QBW32.exe in QuickBooks
    🔹 When you’ve located QBW32.exe, right-click it and choose Properties
    🔹 Select Intuit Inc. from the list of digital signature providers on the Digital Signature tab
    🔹 Select Details from the drop-down menu
    🔹 Click View Certificate in the Digital Signature Details windows
    🔹 Click Install Certificate in the Certificate window
    🔹 Continue to Next until you reach the end
    🔹 After that, click the “Finish” tab
    🔹 Restart your computer, then reopen QuickBooks
    🔹 In the end, you must re-download the update

    Perform a Clean Install of your QuickBooks Desktop

    To resolve issues such as QuickBooks payroll update error 15214, execute a QBDT clean install, which entails uninstalling the application, renaming the installation folder, and then reinstalling it .
    🔹 While in the Start menu, click the Windows symbol and then hit the search bar
    🔹 Select the Control Panel from the list of options after typing Control Panel
    🔹 Choose the Programs and Features in the pop-up window that appears
    🔹 Select QuickBooks Desktop from the shown list of applications and programs under
    🔹 Uninstall a Program
    🔹 Hit “Next” after selecting the Uninstall/Change tab at the top of the screen
    🔹 When the system asks if you want to Remove or Repair, select “Remove”
    🔹 To finish the uninstallation, follow the on-screen instructions 
    🔹 Now, go to the location where your QuickBooks files are kept, which is normally C: Drive
    🔹 Do a right-click it, choose Rename, and then add an OLD suffix to the folder’s name
    🔹 Moving forward, reinstall the QuickBooks Desktop from the Intuit’s website 
    🔹 After this procedure is completed, restart your computer and download the most recent updates.

    Turning off Firewall and Network Protection Temporary

    Sometimes, the problem could be caused by a firewall or other security software that prevents the latest updates from being downloaded. It’s a good idea to switch them off for a short while.
    🔹 Right-click on the Start button and select the “Properties” tab
    🔹 Next, select the “Settings” tab
    🔹 Select Update & Security from the drop-down menu
    🔹 Select the Windows Security tab from the left pane and click Open Windows Security
    🔹 Select Firewall and Network Protection from the Windows Security window
    🔹 Turn off the Microsoft Defender Firewall with all types of networks by clicking on Domain, Private, and Public Network one by one.

    In Conclusion

    With our best efforts, we’ve tried to include all possible ways to rectify the QuickBooks Error 15214 in this blog post including numerous facts associated with the error. Hopefully, using any of the solutions listed above may assist QuickBooks users in quickly resolving the problem. But in case, if you need help with a specific section of the blog or need step-by-step instructions on how to implement it, you can reach out to our trained ProAdvisors.


    What other 15xxx Series Codes can be Experienced when QuickBooks is Unable to Verify the Digital Signature of a File?

    There is a list of 15xxx series error codes which you may see if QB is unable to verify the digital signature of a file and the list include:
    🔹 QuickBooks Error Code 15214
    🔹 QuickBooks Error Code15215
    🔹 QuickBooks Error Code 15217
    🔹 QuickBooks Error Code15218
    🔹 QuickBooks Error Code 15221
    🔹 QuickBooks Error Code 15222
    🔹 QuickBooks Error Code 15224
    🔹 QuickBooks Error Code 15223
    🔹 QuickBooks Error Code 15225
    🔹 QuickBooks Error Code 15226.

    How can I Download my QuickBooks Update in Safe Mode? Will it Resolve QuickBooks Error 15214?

    Well, if the above suggested solutions won’t work out then one can try updating QuickBooks Desktop in Safe Mode. Sometimes, it may help users to rectify the error.
    🔹 The very first, the user should start their computer in safe mode
    🔹 Then, download the updates once again
    🔹 If it succeeds, reboot your computer in regular mode
    🔹 Finally, try downloading the update again.

    Does Expired Validity of the Windows Security Certificate Give rise to QuickBooks Error 15214? If yes, Then how do I check whether the Windows Security Certificate has Expired or Not?

    Many times, you are unaware of the validity of window security certificates. If the windows security certificate may have expired, it may cause the QuickBooks error 15214. You have first to check the validity date of the windows security certificate. Here’s how:
    Click on the Chrome menu and then go to the Settings. At the bottom of the page, select the “Show Advanced Settings”. Now, scroll down the page to find the SSL followed by selecting the “Manage Certificates”. The expiration date for your personal certificate should now be displayed in the column labeled “Expiration Date”. To save your preferences, select the “Close” tab.

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