QuickBooks is a top notch accounting application used by a variety of businesses all around the world. Apart from its high-quality features, the software also comes with several flaws or errors that cause technical problems. QuickBooks has a set of troubles that come mostly when downloading payroll updates – the 15xxx series of errors. Among the other errors that its users have to deal with on a regular basis and one such error is QuickBooks Error 15225. “The QuickBooks Desktop upgrade did not complete successfully,” says a notification that accompanies the problem. Apart from suddenly shutting down at any time and being unable to accomplish tasks, your software can start malfunctioning or result in a delayed performance. In this article, let’s conduct a thorough investigation of this issue in order to gain some useful troubleshooting to eradicate the error with ease.
Table of Contents
Why do you Encounter QuickBooks Error 15225?
We’ll go through a few of the reasons why QuickBooks Error Message 15225 appears on your screen:
- QuickBooks files are damaged as a result of a virus attack on the device.
- The updating process is halted due to an unreliable internet connection.
- This error can also occur if a new user deletes or modifies QuickBooks component files by accident.
- If QuickBooks doesn’t have a digital signature certificate or if the certificate isn’t confirmed.
- QuickBooks programs’ internet functions may be hampered by incorrect Internet Explorer settings.
Reliable Solutions to Get Rid of QuickBooks Error 15225
Let us move on to the methods that you must employ in order to effectively eliminate QuickBooks Maintenance Release Error 15225:–
Total Time: 30 minutes
To suit QuickBooks, change the advanced settings in Internet Explorer
On the internet, TLS serves as a security and protection protocol. If the TLS settings are incorrectly configured, the internet service will be disrupted:
🔸 Select Internet Options from the Tools menu in the Internet Explorer window
🔸 Select Settings from the Advanced section
🔸 After that, go to the Security tab and uncheck the option that says “Do not save encrypted pages to disk”
🔸 Once done with that, select the Use TLS 1.2 from the drop-down menu followed by clicking on the “Ok” button
🔸 Close the box and close the Internet Connection window by clicking the “Done” button
🔸 Download the payroll tax table changes from QuickBooks Desktop.
In your browser, add Intuit and QuickBooks as trusted sites
QuickBooks and Intuit domains may be flagged as threats by web browsers like Internet Explorer. This is why they may restrict their access to the internet. By adding these websites to the Trusted list, you must indicate that they are safe to visit:-
🔸 Exit QuickBooks Desktop, as well as your company data file
🔸 On your computer, open the Internet Explorer and go to the upper right corner of the window
🔸 Select Internet Options from the drop-down menu by clicking the Tools button
🔸 To access the Trusted Sites button, go to the Advanced tab >>> Security section
🔸 Go to the Sites section and type in the following URLs in the provided field; then click the Add tab:
🔸 Close the window and select Custom Level from the drop-down menu
🔸 Tap on the Enable button in the Miscellaneous section
🔸 Click on the “Ok” >>> “Apply”, and then “Ok” in the “Access data sources across domains” section
🔸 Go back to the QuickBooks and then try to download the latest payroll updates.
Install and verify the QuickBooks Digital Signature.
On the internet, a Digital Signature serves as verification of an organization’s identity. QuickBooks Error 15225 might be caused by its absence or non-verification. To avoid such problems in the future, follow the instructions:
🔸 Close QuickBooks Desktop and your company file to see the Digital Signature popup
🔸 Click the Windows button, then type QBW32.exe into the search box
🔸 Place the cursor over the option, right-click it, and select Properties from the menu
🔸 Ensure that Intuit.inc is listed within the signature list on the Digital Signature screen
🔸 Then click the View Certificate button after clicking the Details button
🔸 Select the Install Certificate option from the Certificate section
🔸 Continue pressing Next until the option to Finish shows on the screen
🔸 After done with that, press the “Finish” button
🔸 Restart your computer and attempt downloading the payroll updates once again.
Make changes to Internet Explorer’s SSL settings
The aim of having proper SSL settings in your browser is to make communication between your server and browser easier. Any misconfiguration can cause problems when using the internet.
🔸 Click the Tools icon in the upper-right corner of the screen to open Internet Explorer
🔸 Select Internet Options from the drop-down menu and proceed to the General section
🔸 Select the “Temporary Internet data files” option from the Delete menu
🔸 Once again hit the “Delete” button
🔸 Navigate to the Connections, then to LAN Settings, and then to LAN Setups
🔸 Select “Automatically Detect Settings” and then “Proxy Servers” from the drop-down menus
🔸 Select the “OK” button and tick the boxes next to these two selections
🔸 SSL 2.0
🔸 SSL 3.0
🔸 You must also uncheck the option next to “Check for publisher’s certification” before pressing the “Apply” button
🔸 Exit the browser window by clicking the “Ok” button.
With this, the article ends here about QuickBooks Error 15225, where we’ve tried to compile and offer the most useful and relevant information for you. It’s possible that the error will resurface after you’ve completed the troubleshooting. In such instances, it is suggested contacting one of our trained professionals by reaching out to QuickBooks Customer Helpdesk.
Is it possible that the firewall blocks QuickBooks updates and gives us QuickBooks Error 15225? How do we overcome it?
The firewall’s security modules block you to install the latest updates of QuickBooks. Due to this, many issues may also arise and to fix it turn off Antivirus Software manually:
🔹 Do a right-click on the Start button and then select Settings
🔹 Next, select the “Update & Security” tab from the drop-down menu
🔹 Now, select the Windows Security tab from the left pane and then click on the “Open Windows Security”
🔹 Select Firewall and Network Protection from the Windows Security window
🔹 Turn off the Microsoft Defender Firewall with all types of networks by clicking on Domain, Private, and Public Network one by one
🔹 Finally, try to install the most recent QuickBooks updates.
What is the most effective approach for resolving QuickBooks Error 15225?
What to do if the article suggested solutions won’t work out to remove QuickBooks Error 15225?
If the above solutions won’t work out, you can try uninstalling and reinstalling the QB Desktop to fix the error code 15225. Many times, a fresh installation can resolve several update related issues. Let’s check out how:
Uninstall the QuickBooks Desktop
🔹 Open the Start menu in Windows
🔹 Then access the Control Panel by searching for “Control Panel”
🔹 Uninstall a program or select “Programs and Features”
🔹 Select the QuickBooks Desktop version you want to uninstall from the list of apps
🔹 Uninstall/Change, then Remove are the options
🔹 After that, you have to select the “Next” button
🔹 If you don’t see this option, sign out of Windows and back in as an administrator (or a user with admin rights).
Reinstall the QuickBooks Desktop
However, the reinstallation process is as similar as the usual QuickBooks installation process. Before moving to the installation, you have to make sure that your computer meets all the system specifications. Then download the desired version of QuickBooks and save it to your desktop screen where you can easily find it. Now, you have to go with the installation steps:
🔹 Open the QuickBooks.exe downloaded file
🔹 Perform on-screen instructions to accept the software license agreement followed by selecting the Next button
🔹 Here, you have to enter the product and license numbers and again hit 🔹 “Next”
🔹 Now, decide which type of installation you require
🔹 Once choose then hit Next to start the install
🔹 Finally, select the open QuickBooks when the installation is successfully completed.