QuickBooks Error 15311 - Overview, Reasons, Solution

Have been struggling with the QuickBooks Error 15311 for a long time? You need not have to worry anymore as this article will walk you through how to fix QuickBooks error code 15311 with ease. This QuickBooks error is actually a runtime error that might occur during the program installation process or when the computer is started or shut down. This issue can be rather inconvenient for users to deal with; however, following the steps outlined further in this article can assist you in resolving the problem. So, read this article all the way to the conclusion to learn more about the same.

Table of Contents

Overview: QuickBooks Error 15311

QuickBooks Error 15311 is a 15XXX series error code that prevents you from getting payroll updates or updating your software. This error code will be accompanied by the following error messages on your screen that says “QuickBooks update cannot be completed successfully” or “Cannot connect to QuickBooks payroll”. When the problem occurs, it crashes an active window, preventing the update process from continuing. Several factors can cause such unwanted runtime issues when updating QuickBooks payroll.

What can Trigger QuickBooks Error 15311?

There are a variety of reasons why an error may arise; a few of the most prevalent ones are listed below:

QuickBooks installation that is incomplete or damaged
An attack by a virus or malware
QuickBooks files were accidentally destroyed or corrupted.
The QuickBooks software’s Windows registry entries are corrupted.
Files from the downloaded QuickBooks files were corrupted.
Also, the error can be shown if something is interfering with the software update process.

What Will Happen when QuickBooks Error 15311 Appears?

To resolve this issue, you must first determine when and where QuickBooks update error 15311 occurs. So, here are the signs and symptoms of this issue:

The active window program crashes due to QuickBooks update error 53111.
When running the same program, the system frequently crashes with 15311.
In addition, the QuickBooks error continuously appears on your screen
Windows is slow and insensitive to mouse and keyboard inputs.
For a few seconds, the system freezes.

Efficacious Solutions to Remove the QuickBooks Error 15311

You can use any of the solutions listed below to resolve QuickBooks error 15311. Let’s have a look at each strategy one by one:

Total Time: 35 minutes

Download and Install a Digital Signature Certificate

🔹 To begin, press the Windows key and then type QBW32.exe into the search box
🔹 Click on more results if the file isn’t visible
🔹 Additionally, click on the computer icon
🔹 Then I found the QBW.exe file in the search results
🔹 Then pick properties from the right-click menu for QBW3.exe
🔹 After that, go to the digital signature tab and double-check that Intuit Inc. is checked in the list
🔹 The following step is to tap on the details
🔹 Then, under the digital signature details window, pick View Certificate
🔹 Then you’ll see the certificate window, where you may choose to install the certificate
🔹 After then, you must keep clicking on the following tab until the finish tab displays
🔹 Click the “Finish” button
🔹 Finally, restart the computer to allow the modifications to take effect.
🔹 Also, see if the error is still present.

Verify the Internet Explorer Settings

You must first make sure that Internet Explorer is configured as your default browser before proceeding with the next steps:
🔹 Check the time and date on the system
🔹 After that, double-click the Time display option
🔹 Correct the date and time only if necessary
🔹 The next step is to choose a time zone and double-check that it is correct
🔹 The Cipher’s strength must then be checked
🔹 After that, go to the official Intuit website
🔹 Press the Alt key to bring up the menu bar
🔹 Then, from the drop-down menu, right-click on the file and select Properties
🔹 Examine the connection number before entering bit encryption
🔹 You must now update your settings using the tools before proceeding to the Internet options
🔹 Then choose Tools first, followed by Internet options
🔹 The following step is to select all temporary files and delete them with the delete key
🔹 After that, go to the connections tab and select LAN settings from the drop-down menu.
🔹 Then, next to Automatically detect settings, select the checkbox
🔹 If you don’t plan on using any of the proxy servers, make sure they’re all blank
🔹 On the advanced tab, scroll down to SSL 2.0 and 3.0 and also mark them
🔹 Next, check the publisher’s certificate and then uncheck the box next to it
🔹 Again, on the advanced tab, scroll to the bottom of the list
🔹 Finally, make sure TLS 2.0 is unchecked and you’re ready to go.

Uninstall the QuickBooks Desktop Related Entry

Another option is to remove/uninstall the QuickBooks-related entry from your computer. The steps are as follows:
🔹 To use this method, move the pointer down the left side of the screen until the start menu graphic appears
🔹 Then, using the right-hand mouse tab, open the start context menu
🔹 Select the option for programs and features as well
🔹 Then, in the new window, look for the QuickBooks error 15311
🔹 When you’re finished, press the QuickBooks related input button
🔹 And then select the uninstall/change option from the top menu
🔹 To complete the uninstallation of the linked program, you must follow the on-screen prompts.

Run the Reboot.bat File to Re-register QuickBooks Files

If you get QuickBooks error 15311 as a result of corrupted QuickBooks-based registries, you can use the Reboot.bat program to re-register all QuickBooks files, including the faulty ones.
Follow the steps outlined below to accomplish this:
🔹 Close your QuickBooks Desktop program first.
🔹 Select Properties from the right-click menu of the QuickBooks icon
🔹 Go to the QuickBooks installation folder by selecting the Open File Location option
🔹 It’s important to make sure that Windows Hidden Files and Folders is turned on
🔹 Locate the Reboot.bat file and right-click on it
🔹 Then, under Run as Administrator, confirm your administrator credentials
🔹 Wait until the Reboot file has completed re-registration of all QuickBooks files
🔹 After that, a dark command prompt window will open and close automatically
🔹 Finally, try updating the QuickBooks Desktop application again to see whether QuickBooks Error 15311 still exists.
Important: If you are unable to discover the Reboot.bat file for whatever reason, you must first display the Hidden Files and Folders in Windows by following the procedures outlined below.
🔹 In the Taskbar’s search box, type Folder and then click Show Hidden Files and Folders
🔹 Click Show hidden files, folders, and drives under Advanced Settings
🔹 Finally, hit the Ok button.

Try to Resolve QuickBooks Error 15311 Manually

🔹 First, make sure your QuickBooks subscription is turned on
🔹 Next, update your QuickBooks desktop to the most recent release
🔹 Check the Payroll Service key to make sure it’s correct:
🔹 Go to Employees and select My Payroll Service from the drop-down menu
🔹 After that, select Manage Service Keys from the drop-down menu
🔹 Now, click Edit and double-check that the key is right
🔹 After that, click on the Next tab and then the Finish tab
🔹 Finally, restart your computer.

Summing Up!

Well, after carrying out all the solutions suggested above, you’ll be able to resolve the QuickBooks Error 15311 with ease. However, there are times when none of the above ways work, in that case do contact our QuickBooks Customer Helpdesk for assistance. Our Team of Experts will connect you shortly and help you troubleshoot QuickBooks error 15311.

FAQs:

Does Resetting of the QuickBooks Desktop Updates fix QuickBooks Error 15311?

Though, the error happens when you try to download and install the QuickBooks and payroll updates and gives you the “QuickBooks update cannot be completed successfully” error message. In that case, you can try resetting your QuickBooks Desktop updates that may help sometimes in resolving the issues. Let’s check out how:
🔹 Go to the Help menu in QuickBooks Desktop
🔹 Select Update QuickBooks from the drop-down menu
🔹 Mark the Reset the Updates checkbox on the Update Now tab
🔹 Now, click Get Updates to download the application’s updates once again
🔹 Close and reopen QuickBooks when you’ve finished installing the updates
🔹 Finally, return to the Update QuickBooks box and select the option to Install Now.

How do I Check Whether I am Entering the Correct Payroll Service Key or Not?

If you enter an erroneous service key for your subscription, you might not be able to install the payroll updates, resulting in QuickBooks Error 15311. As a result, double-check that you’re using the proper payroll service key. 🔹 Follow the steps outlined below to do so:
🔹 Navigate to the Employees menu in the QuickBooks program
🔹 Select My Payroll Service and then Manage Service Keys from the drop-down menu
🔹 Then, go to Edit and double-check the key
🔹 After that, select Next, then Finish
🔹 Finally, restart your computer and attempt again to download the updates.

Can we Remove the QuickBooks Error 15311 from my Screen by Reinstalling QuickBooks in Windows Safe Mode?

When you run Windows in Safe Mode, all other programs that could interfere with the QuickBooks update are blocked; this can help you avoid error 15311 while updating QuickBooks.
🔹 Uninstall QuickBooks from the Uninstall a Program box once Windows is in Safe Mode, and then download the application again from the QuickBooks Product Download Page.
🔹 Run the installation file from your computer downloads folder and follow the steps to complete the installation.
🔹 Attempt to download and install the payroll updates one again.

How to Fix QuickBooks Error 15311