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QuickBooks Error 9997

    QuickBooks Online fails to connect to your bank to present the most recent transactions when QuickBooks Error code 9997 displays on your screen. It’s a typical scripting issue that may be resolved by just removing the cache and cookies from your internet browsing history at times. This error code can also be resolved manually by clicking Update when logging in with a Private or Incognito window in your chosen browser. Explore other details about QuickBooks error 9997 by reading this post.

    Why does QuickBooks Error 9997 Occur?

    As said before, it is a script error that usually pops up on your screen when QuickBooks online is unable to connect to the financial institution to bring in the recent transactions. Additionally, if this error displays on your screen, QBO approaches and is unable to connect with the payroll group to pass on information within the ongoing exchanges.

    Resolutions to Fix QuickBooks Error 9997

    To fix QuickBooks Error 9997, follow the troubleshooting methods below:

    Total Time: 35 minutes

    Method 1:

    🔹 To log in to QuickBooks Online, go to the “Incognito” tab or the “In Private” browsing window
    🔹 After that, select the “Banking” icon
    🔹 Next, select “Edit Pencil” from the drop-down menu
    🔹 Select “Edit sign-in information” from the drop-down menu
    🔹 Re-enter your banking information
    🔹 Click the “Save” and then “Update” tab to refresh the connection
    🔹 In the end, select “Review” from the drop-down menu.

    Method 2:

    🔹 The first step in resolving this QuickBooks error 9997 is to check whether your Windows operating system is up to date! This setup can produce QuickBooks troubles if all of the components aren’t updated.
    🔹 Remove any security software installed on your computer (if you installed any security software recently)
    🔹 If the firewall is “ON”  and then turn it “OFF”
    🔹 Make sure that no other apps are running during the troubleshooting procedure
    🔹 Check if the security has been updated if the programme was previously working with it
    🔹 At last, “Programs” >>> “Uninstall a Program” should be used to remove all recently installed programs.

    Method 3:

    🔹 First, launch your QuickBooks Desktop 
    🔹 Next, QuickBooks file is then selected and opened
    🔹 Then select “Open or Restore Company” from the drop-down menu
    🔹 After that, select “Restore a backup copy” followed by hitting the “Next” button
    🔹 Select the “Local Backup” from the drop-down menu, then click “Next”
    🔹 Select a backup location for Company files from the drop-down menu
    🔹 Now, select a .qbb backup file
    🔹 Then press the “Next” button after tapping the “Open” tab
    🔹 To restore the Backup QuickBooks file, select “Save-in” from the drop-down menu and browse to your selected location
    🔹 Type the new Company File name in the “File-name” column, and make sure the “Save as” area saves the restored file in .qbw format automatically
    🔹 After done with the above steps, select the “yes” button
    🔹 Lastly, type “YES” and press “Enter” to confirm the overwrite operation.

    Method 4:

    🔹 If the error message is related to the QuickBooks Company file extension, update the QuickBooks file extension and save as the company file to see if the problem is resolved
    🔹 Check to see if the QuickBooks Company Files may be opened on other systems
    🔹 Reinstall the QuickBooks software if the company file has not been updated
    Save “QuickBooks for Macintosh” to the Macintosh Operating System rather than the Windows Operating System, or vice versa
    🔹 Before you open the QuickBooks Company file, make sure your antivirus software is up to date.

    Method 5:

    🔹 To rebuild the lost transactions and the copy of the QuickBooks Company File, use the current Transaction Log file.
    🔹 Recreate the whole data set, except for the final few hours of transactions, using the QuickBooks Company file and Transaction Log File.


    Hopefully, this post gives you enough details to get rid of the QuickBooks error 9997. In case you receive any issue during the process or have any other issues, you can contact our QuickBooks Helpdesk team for quick and precise solutions.


    What is the Best Approach to Deal with such Scripting issues called “QuickBooks Error 9997”?

    To isolate the problem, you might try some basic troubleshooting techniques. Your browser’s cache can cause sync and connection troubles between your bank’s website and QuickBooks at times. Begin by going to your QBO account through a private or incognito window. You can also refer to the list of shortcut keys below:
    🔹 Ctrl + Shift + N for Google Chrome
    🔹 Ctrl + Shift + P for Firefox & Microsoft Edge
    🔹 Command + Shift + N for Safari
    Go back to the Banking or Transactions menu once you’ve logged in. If you can connect without any problems, return to your regular browser and erase its cache and cookies to start anew. You can also use one of the other supported browsers.

    Is there any Intuit’s Suggested Tool I can Use to Remove the QuickBooks Error 9997?

    Yes, there is a tool hub offered by Intuit to help you to fix issues related to QuickBooks online banking where QBO is unable to communicate with the Financial Institution. In this case, you can try to install QuickBooks Tool Hub to eliminate such an issue. However, the Tool Hub includes a number of tools for dealing with various issues that users may encounter. The following is a list of few tools:
    🔹 QuickBooks File Doctor Tool
    🔹 QuickBooks Install Diagnostic Tool
    🔹 QuickBooks Connection Diagnostic Tool
    🔹 QuickBooks Password Reset Tool, etc.

    What Else can we do if we are still getting QuickBooks Error 9997?

    If you still can’t connect or download your bank transactions in QuickBooks Online (QBO) and receiving error code 9997 then you’ll need to manually update your bank to reconnect QuickBooks and your financial institution. Follow the steps below to accomplish this:
    🔹 Navigate to the Banking section
    🔹 Choose the bank account you want to update from the blue tile at the top
    🔹 Choose the Update option
    🔹 For authentication, follow the on-screen instructions
    🔹 Although not all banks demand this, some do for increased security.
    🔹 If you’re still having trouble connecting, try the following steps to see if you can connect to your bank using the steps provided:
    🔹 Select Banking from the drop-down menu under Banking
    🔹 Select Add Account from the drop-down menu
    🔹 To search, type in the name of your financial institution and then click the magnifying glass button
    🔹 Select your bank from the drop-down menu under All matching results
    🔹 Click the link to your bank’s website at the top of the window
    🔹 The website of your bank will open in a new window. Confirm that you can see your account summary, account history, and account data without receiving any error messages by using this site to access your accounts.

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