In QuickBooks, you can access files on another server, system, or drive via the network by mapping a network drive. It also makes accessing your QuickBooks company file from shared storage simple. But you may occasionally encounter a problem with QuickBooks Not Seeing Mapped Drives at times. Don’t fret! Every problem has a solution and the below write-up will provide you with all possible solutions to the QuickBooks not showing mapped drives problem. Make sure to read the complete write-up thoroughly.
Key Factors to Keep in Mind
It’s worth noting that you can only map a single shared folder. If the client on PC 2 has shared the C: drive with the PC, you can easily guide that C: directory, but make sure there are no subfolders. Additionally, you must right-click the firm file folder, and if you are unable to locate the map network drive option, you must scroll upwards and study the more significant level folders for mapping options. If you utilise QuickBooks hosting, you should verify with the cloud administrator about map drive issues and problems.
In this case, you can access the company file on the same PC where you’ve been using QuickBooks and create a new mapping network drive. Consider opening the record from the drive of the information document. Also, while appointing the unused drive area, explore the proper document area to open the company record where you have planned it.
How to Avoid QuickBooks not Seeing Mapped Drives Error?
We’ve compiled a list of methods you may follow to resolve the QuickBooks not showing mapped drives issue. Let’s execute each method one by one:
View the Mapping Drives, Turn on Network Discovery
● First, go to the search box and type in the settings, then click on it
● Select the sharing option
● Go ahead and select the private network
● You must then double-check your selections from turn on network discovery to turn on automatic set up
● Finally, save your modifications followed by hitting the Next button.
Map a Network Drive in your Windows
Follow the procedures below based on your Windows 7/8/10 version. These procedures will assist you in remapping to resolve the QuickBooks not showing mapped drives issue.
In Windows 8 or 10
● Go to the search bar and type the system
● From the list of results, select THIS PC
● Do right-click a network drive on the map
● Choose the map network drive option
● You must pick the unused drive from the available preferences by clicking on the box in front of the drive
● You must know the location where your QuickBooks file is already stored if you choose the browse tab
● After that, select the “Ok” followed by the “Finish” tab
● Also, try using a newly mapped drive to open QuickBooks.
In Windows 7
● Here, you must locate and press the Windows key
● A list will appear on the screen, from which you can select the system tab
● To access the tools tab, go to the menu bar and select it
● Select the map network drive option
● On the screen, a new window will appear
● Select the box next to the drive
● Select the unused drive from the drop-down option
● You must also click the browse button and then navigate to the network location
● Keep track of where your QuickBooks files are stored on the network
● If the UNC path does not work, another option is to map with the server’s IP address
● After that, you’re supposed to select the Finish tab
● Finally, you’ll be able to locate a new driver that will function as a network drive.
Repair Issue by Obtaining IP and DNS Address
You may manually get the IP address and DNS, but the results in QuickBooks will not show any mapped drives. Here are the steps to follow:
● To change the adapter, go to the settings tab and pick it
● And then click on the Network Connections tab
● The next step is to navigate to the next tab
● Do a right-click the Ethernet, and choose properties from the drop-down menu
● A click on the networking tab is also recommended
● Select the version 4 of the internet protocol
● If it’s ticked, uncheck it and move on to the next item
● Toggle over to the properties tab
● Select the parameters in the IPV 4 properties window
● Automatically generate IP addresses and DNS server addresses
● You can now finish the process by selecting the OK tab and you’re done with the process.
Toggle Hosting on Workstations
This method is only applicable to users who have housed the company file on a separate server and/or have enabled multi-user mode. If this is not the case, proceed to the next method.
Toggling workstations allows QuickBooks to see mapped drives. Here are the procedures to take:
● Initially, launch QuickBooks on your workstation
● Next, move to the File menu
● Now, go to the Utilities tab and then select the option “Stop Hosting Multi-User Access”
● Again repeat the same steps on your other workstations.
Moving to the server computer which host the company file and follow these steps:
● Here, start QuickBooks on your server computer
● Go to the File menu >>> Utilities
● Hover on the Host Multi-User Access option
● And then click on the “Stop Hosting Multi-User Access”
● Go back and select the option “Host Multi-User Mode.”
Change Location of Company File
Your corporate file’s location can occasionally cause issues. Moving the company file to a new location and properly mapping the drive so that QuickBooks can readily recognize the folder containing the accounting data is one simple way to solve this problem.
● From the Windows Start menu, choose File Explorer
● Enter the name of the company file into the search box
● Select the company file with a right-click
● Go to a separate drive and choose Copy
● Right-click once more and select the option to paste
● After right-clicking on a file, make sure to rename it
● Navigate to the File menu in QuickBooks
● Then choose Open or Restore Company from the drop-down menu
● Select a company file copy
● Finally, select Open from the menu.
If there is an issue with your company file location then after executing the above steps you’ll be able to map the drive properly now. With this, QuickBooks can also access the folder containing the company file.
Hopefully, this write-up covered all possible methods regarding how to fix “QuickBooks Not Seeing Mapped Drives” error. You can easily contact the Team of Experts to learn more about accounting software and obtain the best solutions for QuickBooks issues or any other technical glitches. The team will be dedicated to answering your questions all around the clock.
What Exactly is QuickBooks Not Seeing Mapped Drives Error?
It happens when a drive is erroneously mapped, a company file is damaged, application files are corrupted, or there are network troubles. Because the QuickBooks Not Seeing Mapped Drives error stops QuickBooks from accessing the company file, the user is unable to work on their accounting data until the error is resolved.
Can we Use QuickBooks Utilities to Resolve QuickBooks Not Seeing Mapped Drives Error?
Intuit has released several utilities over the years to help users make the most of their accounting software while resolving the error easily. QuickBooks Tool Hub is one such utility that comes with a set of multiple tools to troubleshoot problems in QuickBooks. Here are the steps to use the QuickBooks Tool Hub to fix the mapped drives error:
● Initially, download and install the QuickBooks Tool Hub from the Intuit official websites
● Next, launch the program from wither the start menu or the desktop icon created after the installation
● Now, select the Program Problems tab
● And then hit on the “Quick Fix my Program”
● After that, launch once again the QuickBooks Tool Hub
● With this, move to the installation issues tab
● Wait for the tool to scan your system and program file and then restart your PC
● Finally, launch your QuickBooks followed by opening a company file.
What Should I do if QuickBooks Detects Mapped Drive Even Though Location is Incorrect?
If the drive is appropriately mapped but QuickBooks still doesn’t recognize it, there could be a problem with the driver or software on your computer. To solve the problem, delete any necessary drivers and applications from your computer.