The payroll is one of the most appealing features found in QuickBooks desktop software. Regardless of the size of the organization, QuickBooks is easily able to carry out a payroll function. Unfortunately, apart from all this, it is also very insubstantial. Even a trivial error can cause payroll to malfunction in QuickBooks.
The QuickBooks error 15222 is an error that can make many functionalities terminate. This error does not occur that often but its resolutions involve a complex process. This error is part of the 15xxx series of errors existing in QuickBooks. The QuickBooks error code 15222 usually triggers because of the inability of QuickBooks to develop a steady and stable network connection with the server to download the updated files. An error message confirms the presence of this QuickBooks payroll update error.
This was all that could briefly describe QuickBooks error 15222. Now is a good time to know about the possible causes of this error. By giving this article a thorough read, you can easily set your QuickBooks software free from this error. You are just required to read and follow the provided instructions properly.
What is QuickBooks Payroll Update Error 15222
It normally arises when the user tries to download the payroll or QuickBooks Desktop update. It might come with every QuickBooks version and creates obstacles, which won’t let you work smoothly. However, you can reach out to the company file. QuickBooks Error Code 15222 can be solved following some easy and common methods which are listed below in this article.
Reasons for QuickBooks Payroll Update Error 15222
Several reasons can cause the QuickBooks error 15222 to occur. All of them have been mentioned here, take a glance to know more about them. This is going to be of great help not to have encountered this error in the future.
- The QuickBooks application software is not updated to the latest available version.
- The firewall and antivirus software installed on your PC or antispyware, anti-adware, and antimalware recognize the QuickBooks Desktop update as a threat.
- You have not made Internet Explorer the default browser.
- The registered digital signatures fail to work on Internet Explorer, and they vary from software to software.
If you come across the error 15222 in QuickBooks software, then you will not be able to download payroll or update QuickBooks Desktop to the latest available version. This can also take place if your QuickBooks Payroll subscription is found to be active.
Methods to Resolve QuickBooks Error 15222
There are sample solutions available that help troubleshoot this error code in QuickBooks. You are just required to give it a shot and try out each of the methods listed below to see which one proves to be the most helpful for you. Also, it is recommended to create a backup of the company file beforehand to help prevent the loss of data.
Total Time: 35 minutes
Making Changes to the Firewall Settings
In this method, you simply need to make changes in the settings of the firewall and add QuickBooks as an exception. Follow the approach given below to get this done.
🔹 Navigate the default browser that is the Internet Explorer.
🔹 As the next step, head on to the tools tab and check for the firewall settings.
🔹 Now, you have to explore ‘Exceptions’ located in the firewall settings.
🔹 Add QuickBooks.com, Payroll.com, Intuit.com, or qbupdate.exe as firewall exceptions.
🔹 Start your computer system again to get the changes thus made, saved.
Go and Install the Digital Signature
The first and foremost step is to open the windows file manager to begin with installation of the digital signature. And then:
🔹 Fill ‘C:\Program Files\Intuit\QuickBooks’ in the space provided in the file manager and then press the Enter key.
🔹 After that, go and look for the file ‘QBW32.exe’ in the QuickBooks folder.
🔹 Select and open Properties. Then click right on the QuickBooks executive file named ‘QBW32.exe’.
🔹 The next step is to search for the list of available signatures just below the Digital signatures section.
🔹 To proceed further, tap the details tab found at the Intuit Inc digital signature.
🔹 Then you are supposed to select the option ‘View Certificate’ that is present in the Digital Signature Details tab.
🔹 From the ‘View Certificate’ tab, pick out the option named ‘Install Certificate’.
🔹 Continue to tap on the Next button until the page vanishes and you find the finish option.
🔹 After reaching the ‘Finish’ option, tap it to finish the installation process. Once you have completed the final step, try to update the QuickBooks software again to the latest version and check whether the issue is resolved or not.
Make Use of Internet Explorer as the Default Browser
It is very necessary to make sure that Internet Explorer has been set as the default browser. If it is not done, it might multiply the chances of error occurrence. After you have resolved the issues encountered due to the QuickBooks Error 15222, you can change the default browser back to normal after that as well. So, let us just quickly learn that this can be done. Below-listed pointers will help.
🔹 To begin with, go and navigate the Internet Explorer web browser.
🔹 After the previous step, You have to head on to the Tools tab and choose Internet options.
🔹 In the Internet option, you will see the Programs tab. Execute it and tap on the option ‘make default’.
🔹 Once the changes are made, you just have to hit the Ok button.
🔹 The final step is to try and update the QuickBooks software once again.
Get QuickBooks File Doctor in Use
You can make use of the QuickBooks file doctor in two ways. This means that you can either download a separate QuickBooks file doctor software or it can also be used simply from the QuickBooks tool hub. In this method, you will get to know about how you can just use it from the QuickBooks Tool hub. Have a look at the steps below and follow them carefully to get this done.
🔹 As the first step, you have to download and install the QuickBooks Tool Hub software.
🔹 The next step involves setting up the tool.
🔹 Then, head on to the Programs tab.
🔹 There you will find the option that is named ‘run file doctor’. Tap on it.
🔹 After this, the QuickBooks File Doctor will determine the problem automatically. If found, it will resolve it on its own.
Check the Updated Status of the Antivirus or Antimalware in your System
It is highly recommended to make sure that currently present antivirus, antispyware, and anti-malware on your computer system is up-to-date. Along with that, the exceptions set must include all the domains named QuickBooks.com, Intuit.com, Payroll.com, QBW32.exe, and QBupdate.exe.
Read Also-: How to fix QuickBooks Payroll Error
With the help of this article, it is aimed to introduce you to QuickBooks Error 15222, the possible causes behind it, and the associated resolution methods. After following each of the listed instructions properly and appropriately, if you are still facing a problem and can not resolve this payroll update error manually on your own, do not hesitate to reach out to the QuickBooks Customer helpdesk team. Experts here have years of experience in handling such errors and are available 24/7 to assist you in the best possible way.
🔔Frequently Asked Questions
How to Update QuickBooks in the Automatic Update Method (Default Setting)?
Here, QuickBooks does an automatic check for new updates in the Intuit server. The updates will get downloaded from the server even if the software is not running on your system.
Here are the steps-
▪ Navigate to the Help menu
▪ click on the tab named Update QuickBooks
▪ In the next window, click on Options
▪ Here you can select ‘Yes’ or ‘No’ for automatic update, as per your preference
▪ After enabling automatic update, you can also select/deselect the particular updates to download/remove
▪ Click on Save
▪ Click Close to complete.
How can i Update QuickBooks Manually in Windows ?
Please follow the steps below-
▪ Uninstall the older version of QuickBooks
▪ Download the latest QB version
▪ Close all the company files
▪ Open the Windows start menu
▪ Click on QuickBooks Desktop.
▪ Now, right click and select the option to run as administrator
▪ The No Company Open screen will appear.
▪ Click on the Help menu
▪ Click on the Update QuickBooks Desktop tab
▪ Go to Options
▪ Click on the Mark All tab
▪ Select Save
▪ Click on Update Now
▪ Click the checkbox titled Reset Update
▪ Click on the Get Updates tab to update
What is the QuickBooks Update Error 15270?
The QuickBooks Update Error 15270 issue is related to QuickBooks Payroll and occurs when a user tries to download a setup file or a payroll update. When this error occurs, QuickBooks users receive an error message as shown below.
What are the Things that Should be Taken care of Before Proceeding with the Resolution of QuickBooks Error 15222?
Before switching to the troubleshooting steps of QuickBooks Payroll Update, make sure you keep in mind the below-listed points and get them done prior:
🔹 Keep your server windows up to date.
🔹 You must not forget to update the QuickBooks application software to its latest version.
🔹 Make sure that you are having proper connectivity to the Internet.
🔹 Check if settings on the firewall are appropriate.
🔹 You have to create a backup of your company file beforehand.
How to Update the Antivirus or Antimalware Present on my Computer System to the Current Version to Resolve QuickBooks Error 15222?
Follow the steps given below if you want to update the antivirus or anti-malware software present on your system to its currently available version.
🔹 Set up the antivirus program on your computer system.
🔹 From the Program dashboard, search for the option ‘how to Update Antivirus software.
🔹 Hit this button to start the update process.
🔹 Finally, click Finish.
How can I install QuickBooks Tool Hub Software to Debug the QuickBooks Error 15222?
You can do this by simply following the steps mentioned below.
🔹 Go to the official website QuickBooks Tool hub.
🔹 Download the QuickBooks Tool Hub software.
🔹 After that, explore the file named QuickBooksToolHub.exe.
🔹 Accept the User’s agreement.
🔹 Follow the instructions displayed on your computer screen to install the software of QuickBooks Tool Hub.