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Resolve: QuickBooks Screen Frozen-Program Won’t Close

    One common issue most QuickBooks users often face is the QuickBooks Screen Frozen- program won’t close the issue. It mostly occurs when the user is entering a transaction or is trying to close the QuickBooks application.

    Are you troubled by this issue? Don’t bother! We are here to help you out. In this blog, we will discuss multiple ways to unfreeze the QuickBooks screen quickly enough so that you can get along with your work smoothly.

    Let’s move straight into the methods to fix this issue!

    Methods to Resolve the QuickBooks Screen Frozen- Program Won’t Close Issue

    Create & Restore the QB Portable Company File

    🔷 Click on QuickBooks File
    🔷 Now navigate to the File section
    🔷 Click  on the Create Copy button
    🔷 Click on Portable Company File 
    🔷 Click  Next
    🔷 Choose  the appropriate location to save your portable company file
    🔷 Click Save 
    🔷 Click  on OK to proceed
    🔷 Next, to restore the company file, go to the File menu
    🔷 Click on the tab named  Open or Restore Company
    🔷 Click  Restore a portable file 
    🔷 Click Next 
    🔷 Browse to the location where you have saved the portable company file 
    🔷 Click on Open 
    🔷 Tab Next
    🔷 Now click on the restore the company file location tab
    🔷 Click Save
    🔷 Check if you are still getting the issue.

    Erase Temporary Internet Files

    🔷 Press Windows+R together on your keyboard. 
    🔷 The Run Command prompt  will appear on your screen
    🔷 Type Control in the text box
    🔷 Click OK  to proceed
    🔷 Choose Network and Internet 
    🔷 Click on the Internet Options tab
    🔷 Go to the General section
    🔷 Click on Delete
    🔷 Click on the tab named Temporary Internet files and website files
    🔷 Click on Delete again
    🔷 After you delete the internet temporary files, click  on the Apply tab
    🔷 Click  OK

    Run the QB Install Diagnostic Tool

    🔷 Download the installation file of the QuickBooks Tool Hub 
    🔷 Browse  to downloads
    🔷 Click on the file named QuickBooksToolsHub.exe 
    🔷 Click Yes to allow this tool to make changes
    🔷 Click on Next to install it 
    🔷 Click Yes  in order to accept the license agreement terms & conditions
    🔷 Click on Next 
    🔷 Click the  Install button
    🔷 Wait until the installation gets completed
    🔷 Click Finish
    🔷 From the desktop, click the QuickBooks Tool Hub icon 
    🔷 Go to the Installation Issues section
    🔷 Click on QuickBooks Install Diagnostic Tool
    🔷 Wait till the configuration gets completed
    🔷 Click on Yes and accept the license terms & conditions
    🔷 Tab on the Proceed button to initiate the repairing of the QuickBooks desktop components.
    🔷 Once complete, restart the computer.
    🔷 Check if you are still getting the issue.

    Run the QuickBooks File Doctor

    🔷 Download the QuickBooks Tool Hub installation file
    🔷 Browse  to downloads
    🔷 Click on the file named QuickBooksToolsHub.exe 
    🔷 Click Yes to allow this tool to make changes
    🔷 Click on Next to install it 
    🔷 Click Yes  in order to accept the license agreement terms & conditions
    🔷 Click on Next 
    🔷 Click the  Install button
    🔷 Wait until the installation gets completed
    🔷 Click the Finish tab
    🔷 Click on the QuickBooks Tool Hub icon on the desktop
    🔷 Go to the Company File Issues section
    🔷 Click the Run QuickBooks File Doctor tab
    🔷 Click Browse to select  your company file
    🔷 Click the  Check your file and network tab
    🔷 Press Continue
    🔷 Enter your QuickBooks Admin password
    🔷 Click Next to start the scan. It may take some time, depending on the size of the company file
    🔷 Once complete, restart your computer.
    🔷 Check if you are still getting the issue.

    Final Words :

    From the discussion above, you must have got important ideas as to how to resolve the QuickBooks Screen Frozen- program that won’t close the issue. If you are still finding it difficult to carry out the above-mentioned procedure, you may consult with some of the experienced QuickBooks experts.


    💠Frequently Asked Questions 💠

    Why does the QuickBooks Screen Frozen-Program Won’t Cause Issues in My Computer?

    Some of the most prominent reasons are listed below-
    ▪ Some of the applications running in the background may be consuming more system memory
    ▪ The updated version of the Windows operating  system is not being used 
    ▪ Insecure files not allowing QuickBooks to access Windows
    ▪ Some important DDF files are damaged
    ▪ The UAC is not enabled

    I am asked to Suppress and Update the QuickBooks Desktop software to fix the QuickBooks Freezes issue. How to do this?

    Please follow the steps below-
    ▪ Press and hold the Ctrl+Shift keys 
    ▪ Double click on the QuickBooks desktop icon
    ▪ Do not release the Ctrl+Shift keys till QuickBooks is open. 
    ▪ The  No Company Open window will open up
    ▪ Then go to Help 
    ▪ Click on Update QuickBooks Desktop
    ▪ Click on the Update Now tab on the top right corner
    ▪ Mark a check on Reset Update 
    ▪ Click on Get Updates
    ▪ Once the update gets completed, close QuickBooks

    How can I Connect to the QuickBooks Support Team in case I want Assistance?

    Here are the steps to reach out to the QB support team-
    ▪ Click on QuickBooks Product.
    ▪ Choose your QuickBooks Desktop version.
    ▪ Go to the Contact Us page and choose a topic.
    ▪ Click on the Get Phone Number tab to find the QB Support team contact number.

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