Damaged or corrupted Windows print segments result in the error named ‘QuickBooks there is a problem with PDF Viewer’’. This is because QuickBooks is unable to locate the PDF Viewer as a result of damaged print segments. Hence, using the QuickBooks PDF Viewer becomes problematic.
In this article, you will get to know about the primary reasons that can cause this issue in QuickBooks along with linked resolutions. So make sure you give this article a thorough read till the very end and adopt the necessary measures to fix this issue.
Notable Reasons that Trigger QuickBooks Unable to Locate PDF Viewer
The most important reason why this error occurs in your QuickBooks software is directly linked to the Adobe reader. Any improper settings or discrepancies may introduce you to the error ‘QuickBooks there is a problem with PDF Viewer’. Apart from that, let us learn about the other causes of this error in QuickBooks that are given as under.
- If the installation of the Adobe Reader is not properly done.
- If you make use of an outdated version of the QuickBooks software.
- If you do not setup Adobe Reader as a default PDF Viewer. This way QuickBooks will be unable to locate the PDF Viewer.
- This error may also occur because of any corrupted or hampered QBPrint.qbp file.
The above four pointers sum up the causes of the ‘QuickBooks there is a problem with PDF Viewer’ error. Let’s now proceed further and learn about the ways using which you can troubleshoot this error in QuickBooks.
Troubleshooting QuickBooks Unable to Locate PDF Viewer Error
Your system has to come across some visible changes once it faces this QuickBooks error. However, the methods given below are there for the rescue. Make sure you get them into use to fix this error in QuickBooks.
Total Time: 30 minutes
Setting up Adobe Reader as the Default PDF Viewer
As mentioned above, you have to face trouble if Adobe Reader has not been setup as a default manager because QuickBooks will be unable to locate the pdf viewer. Therefore, it is crucial to make it the default pdf viewer, the approach (depending on the version of the server windows that you are using) for which is given below.
If you are working on:
Windows 7, 8, and 8.1
🔹 Head to the Windows Start menu.
🔹 Hit click on the Control Panel to open it.
🔹 You now need to choose the Programs option.
🔹 Tap on the option named Set default programs.
🔹 Hit click the Adobe Reader found in the list of installed programs.
🔹 Choose the desired program and tap on the ‘Set this Program as Default’ ’option.
🔹 The first step is to navigate the Windows Start menu.
🔹 Go to the Search bar and type ‘’Windows Settings’’ in the given space. Once found,
🔹 Click on it to open the windows settings.
🔹 After that, tap on the option named ‘’Apps’’.
🔹 Once done, click on ‘’Default apps’’ found on the left side.
🔹 Then you need to search for ‘’PDF’’ by scrolling down, once found choose ‘the default program.
🔹 Finally, hit click on the option named ‘’Adobe Reader’’.
Once you successfully make Adobe Reader the default pdf viewer, QuickBooks will be able to acknowledge it easily. Hence, the error ‘’QuickBooks there is a problem with PDF Viewer’’ can be resolved this way. If it persists, more methods are provided in this regard.
Make Changes in the Name of the QBPrint.qbp File
The presence of wrong or inappropriate names of the QBPrint.qbp file can make you face errors in QuickBooks you don’t even ask for. Hence, getting the names corrected is very important. You can do that with the help of the ways mentioned below.
🔹 Visit the File Manager on your computer system.
🔹 After that, you need to choose the option ‘’Organize’’.
🔹 Once done, tap on the option named ‘’Folder’’.
🔹 Then, you are supposed to look for ‘’Option’’.
🔹 Click on the checkbox to remove the checkmark and find all the files, folders, or drives that are hidden.
🔹 Having done the above step, search for the file named ‘’QBPrint.qbp’’.
🔹 Now make a double-click on this file and hit click on ‘’Rename’’.
🔹 The final step is to edit the name of your file and hit the ‘’Save’’ button.
After making the appropriate changes to the name of the ‘’QBPrint.qbp’’ file, you will find that QuickBooks will be able to locate the PDF Viewer now. However, if it does not it means that the QuickBooks PDF Viewer error still exists. Use the rest of the above to get this issue fixed.
Reinstalling the Adobe Acrobat Application
Reinstalling the Adobe Acrobat application can help you get rid of unwanted errors faced by it. This method comprises the processes that involve the uninstallation, download of the current version, and reinstallation of the Adobe Acrobat application. (whose steps are given below.)
🔹 Type Control Panel in the Search bar to open it on your computer system.
🔹 Then you need to look for the installed programs in the Programs tab.
🔹 There you will be able to find the Adobe Acrobat application.
🔹 After that, you need to hit the Uninstall button.
🔹 After successfully uninstalling the Adobe Acrobat application, you have to download and install its currently available version. Also, if there is an update available make sure to get it done.
Use the above method to troubleshoot this problem. If you fail, get the next method into use.
Keep a Check on the PDF on your Hard Drive
It is highly recommended to monitor the PDF on your hard drive. You must check whether the PDF can run on the local hard drive or not with the help of the following steps.
🔹 To begin with, make use of the internet browser on your computer system.
🔹 Then you need to press the ‘ÇTRL’ and ‘O’ keys together if you are working on a Windows computer.
🔹 If you are working on Mac, head to the File menu and click on ‘’Open File’’.
🔹 Having done the above step, hit the Browse button.
🔹 Then make a click on the option named ‘’Files of Type’’.
🔹 After that, you need to tap on the option ‘’All Files’’.
🔹 The final step is to look for the PDF on your computer system and open it when found.
You must ensure to run Adobe as an administrator while you are opening the PDF on your local drive. After doing this, check if the error persists or not.
Removing the Temporary Files
Temporary files and folders can cause unwanted interruption while running certain programs on your server windows. You can troubleshoot the ‘QuickBooks there is a problem with the PDF Viewer’ error by simply removing such temporary files, for that have a look at the following pointers.
🔹 Firstly, you need to press the Windows and ‘R’ keys simultaneously on your keyboard to open the Run window.
🔹 Then you need to type ‘%TEMP%’ in the text field.
🔹 After that, press the Enter key on your keyboard or simply hit the Ok button.
🔹 Once done, you now have to search for the temp file in the list.
🔹 Then make a right-click on the blank area and select the contents.
🔹 Last but not least, make sure you delete all the temp files.
Having deleted all the temporary files and folders, refresh your computer Windows. Launch QuickBooks once again and check if the QuickBooks PDF Viewer error persists.
Resolving the Registry key on Windows
The performance of some programs can deteriorate if any corrupted keys are found on your system Windows. Therefore, it is very important to resolve them in the registry.
You can make use of the following steps to resolve the corrupted files in the registry to fix the QuickBooks PDF Viewer error.
🔹 Head on to the Start menu on your Windows.
🔹 After that, you are supposed to select the run window.
🔹 Once done, fill ‘Regedit’ the space provided in the text field and hit click the Ok button.
🔹 You are now required to create a backup of the registry file that is already active. It will get displayed in the Register Editor box.
🔹 After that, you need to navigate the File menu and choose Export.
🔹 Then you need to name your file and save it to the desired location.
🔹 Having done the above step, tap on ‘All’ in the ‘Export Range’ and hit the save button.
🔹 Now you need to search for the option named ‘HKEY_CLASSES_ROOT\AcroExch.Document’.
🔹 After this, you are supposed to make a right-click on ‘AcroExch.Document’, choose the option named Delete, and choose Yes.
🔹 Finally, make a right-click on ‘AcroExch.Document.7’ and hit click the Delete button.
That was all about the resolution methods of the error named ‘QuickBooks there is a problem with PDF Viewer’. Get them into use and you should be able to fix the QuickBooks PDF Viewer error manually.
Also Read: QuickBooks Unable to Create PDF File
Closure: This article aims to make you familiar with the error ‘’QuickBooks there is a problem with PDF Viewer’’. Not just that, it also includes the notable causes of this error in QuickBooks and the debugging methods associated with it. Hopefully, you should be able to help yourself out by making use of them. However, if you fail even after multiple attempts and the error persists, feel free to reach out to the QuickBooks Customer helpdesk team anytime. The team experts are highly experienced when it comes to handling such errors in QuickBooks and their related issues and they are available 24/7 to assist you in the best possible way.
What are the Steps to Update the QuickBooks Software Manually to Resolve the QuickBooks there is a Problem with the PDF Viewer Error?
Manual update of the QuickBooks software comprises the following steps:
🔸 Firstly, take exit from your company files and the QuickBooks.
🔸 Visit the Start menu on your Windows.
🔸 After that, find QuickBooks.
🔸 Hit a right-click on its icon and choose Run as administrator.
🔸 Once done, make sure that you are on the No Company Open screen.
🔸 Head to the Help menu and choose update QuickBooks.
🔸 Choose Mark All in the Options tab and click Save.
🔸 Click on the Reset Update checkbox in the Update Now tab.
🔸 Finally, click on the Get updates option.
🔸 Close and open QuickBooks again after the update is finished.
🔸 Finally, tap Yes to install the update and then restart your computer.
How can I Download and Install the Adobe Acrobat Application to Troubleshoot the QuickBooks there is a Problem with PDF Viewer Error?
The steps to download and install the Adobe Acrobat application on Windows with the help of Internet Explorer are given below.
🔸 First, take exit from all the versions of Adobe Reader or any pdf viewing browser.
🔸 Visit the Adobe Acrobat Reader Download page.
🔸 Hit click on Download Acrobat Reader.
🔸 A download message displays at the bottom. Tap ‘Run’.
🔸 Finally, press the Finish button after receiving the confirmation message that the installation is complete.
How can Temporary Files Cause QuickBooks there is a Problem with PDF Viewer Error and Why is it Important to Remove them?
The presence of temporary files and folders can make you encounter unwanted interruptions while running certain programs on your system Windows. Moreover, they occupy unnecessary space. This is because it is crucial to clear or remove all the temporary files and folders to help prevent the said error from occurring. The steps for removing them are already given above.
Why am I Supposed to Fix the Corrupted Files in the Registry while Resolving the QuickBooks there is a Problem with PDF Viewer Error?
Corrupted files can significantly deteriorate the performance of certain programs on your system Windows. It is thus very important to fix them in the registry if you want to resolve the said error. Also, make sure to fix only the registry that relates to the PDF viewing application you are using. The steps to resolve the registry key on your Windows are already mentioned above.