We, accountingproblem.com offer very attractive and effective Refund Policy for all our clients. A 15-day money back guarantee is offered to the clients once they enroll themselves successfully while buying products or services from us. In sometime, if you are not satisfied with the product or services that you purchased from us, the refund policy is right here for you from us. We will try our best to arrange services to the customers and retain satisfied customers across the globe.We follow a special policy and guarantee to back our services to our clients.
For placing a refund request you need to contact accountingproblem.com. Remember to keep the your complete purchase details within thirty (15) days of your purchase. Keep your order number that was emailed to you after the successful payment made. You are requested to give the reason for placing the refund request. We prefer to take customer feedback and regard it to use it to enhance the quality of our products services.
The main objective of accountingproblem.com is to meet the complete satisfaction of the customers with the products or services purchased. In case you we fail to meet your satisfaction level due to any reason, you are authorized to unsubscribe within 15 days of purchase date. You also have an alternative of exchanging the services or receiving a refund for the full amount of the product purchased or subscribed services.
Refund Amount Initiated by Company
The refund amount will be issued on unsubscribed services exactly the same way in the same payment form as offered to the clients during the subscription time.
- In case the payment was done through the credit card – the refund amount will be credited to your bank account after the cancellation of your services or product ordered. Please acknowledge at least 7 days for a credit to appear on your credit card statement.
- In case the payment is made through bank check, then the refund check will be probably issued after 10 business days from the date of subscription. If the purchase crosses 15 days of purchasing a service plan no refund shall be made by accountingproblem.com.
*Complete refund of the product or service purchased is guaranteed considering the issue is reported within 24 hours and if it is not fixed by the customer support team (excluding the data recovery issues, password recovery problems, data loss issues etc.)
* The guaranteed support for the subscription is 12 months.
* In case the order is cancelled by the customer prior 12 months, then refund will be made on pro-rata basis.
Conditions of accountingproblem.com
Go through all the conditions of accountingproblem.com. In case the below conditions are not fulfilled, the company restricts the rights to right to deny the return or to charge a restocking fee.
For all the incident-based plans, the refund is processed only if you meet the eligibility criteria mentioned below:
You are advantaged for resolution of the issue and in case the issue is not resolved till the time account was active.
- For cancelling the services before 12 months the refund would be made on a pro-rata basis.
- The reported error is beyond the scope of the particular plan.
- Complete refund is initiated within 24 hours in case the issue is not fixed (not considering except data recovery/Password removal/Data Loss issues).
- Support guaranteed for the issued subscription is 12 months.
Payment Terms Policy
Products or Services will be issued against any Plan Order (PO) will be provided only when the successful payment is made for the products and services according to the requirements of the equivalent Plan Order. accountingproblem.com is not accountable to deliver services any plan in case the payments needed by the Plan Order have not been processed yet.
The service plans involve certain fee amount, that is not limited to “Service Fee” and/or “Activation Fee and/or accountingproblem.com. License Fee” payable either on an annual or monthly basis. The annual payment plan needs to pay in the annual basis and for monthly basis it is a recurring payment plan. In regards to the term plan entire payments made under the annual payments plan needs to be made on the right time when the subscription is commenced. And for the recurring payment plan, all the payments fees needs to be paid in advance unlike the monthly installments of the service fee, payable over a term of one year. Also there will be a additional non-refundable Activation Fee charged at the time of registration that is well mentioned in the Plan Order. The activation fee comprises fee for activating sage.errorsupport.usnumber.support that can be refunded as per the provisions of Refund specified herein. All fee under this clause or a relevant Plan Order, is payable at the time of commencement of the Plan.
Once you have purchased the service, you acknowledge to the specific price and plan, where such plans maybe for a different duration (“Term Plan”). Plans also include accountingproblem.com license fees.
The license fees for accountingproblem.com is paid along with the service fee and holds a validity for 5 years from the date of subscription. When you choose service upgrade option you have to make payment as mentioned in the upgrade offer. All terms of Service Fee and/or any other fee payable under any mode of payment for a Subscription shall be set forth in the applicable Plan Order. Likewise, some plans offer lucrative discount on the Service if you sign up for other services from accountingproblem.com (“Bundle Discount”). You acknowledge to maintain your service and the bundled services for the applicable term. In case you agree and sign the Term Plan or a Bundle Discount, the price available with those plans is valid till the below scenarios happens:
(1) Expiry of the Term Plan
(2) You cancel any of the services from accountingproblem.com that you needed to purchase or receive the special discounted rate as notified to the company; or
(3) Termination of the agreement/ Plan prior expiry of the relevant term.
Payment via Credit Card
For the clients who are using credit card for billing they may be questioned to provide the credit card number from a card issuer. It is required for the activation of your service. You acknowledge accountingproblem.com to charge or hold on your credit card with respect to any unpaid charges for services. You agree the issuer of the credit card to pay the mentioned amounts detailed without even signing the receipt and agree that these charges are to be accepted as agreement to the issuer of the credit card to pay all amounts of such category. You allow accountingproblem.com or any other company that bills products or services, or acts as billing agent for the same to continue to attempt to charge and/or place holds with respect to all sums described herein. You agree to provide accountingproblem.com the information about the credit card updation upon their request in case the information provided by is not valid.
You agree and allow that accountingproblem.com or any other company will have any liability for insufficiency of funds or other charges that is involved and as a result of this you have to charge or hold on your credit card. By mistakenly if you give the debit card number, instead of a credit card number, you allow entire charges mentioned to such debit card till you provide a credit card number. In all this scene you are enrolled in an automatic payment or electronic funds transfer plan and you agree that the amount mentioned may be charged, at accountingproblem.com option to the bank account number accorded for receiving such automatic payment or electronic funds transfer plan. When you make your purchase via credit card or debit card, the payment will also be subject to the terms and conditions created by the issuer of the credit or debit card issuer. In case the charges are failed to process via the debit or credit card it can be also followed through bank draft or electronic funds transfer. For electronic fund transfer you need to have sufficient funds in your bank, in case there is no sufficient funds an additional charge of $15.00 will be imposed.
Renewal Policy and Update Policy Agreement
You have acknowledged and are agreed to your subscription policy under the plan or subscription will be renewed for the same period as mentioned in your plan. However, any plan that is/are purchased from accountingproblem.com needs to be renewed. You need to contact our executive through any of our communication channels for Update/renewal of your existing plan providing entire details of your existing subscription.Your credit card or any mode of payment which was used by you when you made payment for the original Plan or for any other purchase of product of service from us will be charged with the amount of the existing subscription charges all according to the payment option that you selected when you got registered with accountingproblem.com.
Under special cases, accountingproblem.com may also provide upgrade offers to you which completely dependent on the acceptance of that particular upgrade offer. Your credit card, which was used at the time of paying for the original Plan or related service from us, will be charged with the amount as prescribed in the Upgrade pack. It is always recommended that you go for auto renewal plan. If you select auto renewal plan, contact our service expert at least or within 30days of scheduled renewal plan to protect discontinuation of our pack. You can write mail too.