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Sage 50 Error “Cannot Find Connection Manager” When Opening The Company File

    Sage 50 cannot find the Connection Manager

    Have you been doing double duty lately so as to figure out the root cause of Error: “Sage 50 cannot find the Connection Manager” when opening the company file? Well, this is one of the most common errors of Sage 50 accounting software which has troubled many users out there. If you are even experiencing this error, then believe us you are not alone. Good news for you is that you can resolve this error in a matter of a few minutes.

    In this article, we shall be talking over the prime causes of the error: “Sage 50 cannot find the Connection Manager” when opening the company file and simple methods to resolve this issue.

    Causes of Sage 50 Cannot Find the Connection Manager” when Opening the Company File

    These could be one of the reasons that are prompting this error time and again when you are trying to open your company file:

    Important Note: While going through this article, at any moment you feel a bit jumbled then you can seek the immediate assistance of our support team at Accounting Problem Sage helpdesk for further assistance.

    Troubleshoot Steps for Sage 50 Cannot Find the Connection Manager” When Opening the Company File

    Total Time: 17 minutes

    Restart Windows Service

    ๐Ÿ”ถ Open Sage 50 Connection manager
    ๐Ÿ”ถ If the service doesnโ€™t open, select Start Service.
    ๐Ÿ”ถ If the service is already working, press Stop Service, after it has discontinued then select Start Service.
    ๐Ÿ”ถ Hold on till Status Running specifies yes.
    ๐Ÿ”ถ Press OK.
    ๐Ÿ”ถ Open your company files again.

    Make Windows Service Automatic

    ๐Ÿ”ถ Go to Control Panel, select Administrative Tools and Services
    ๐Ÿ”ถ Run Sage 50 Database Connection Manager.
    ๐Ÿ”ถ Click to start.
    ๐Ÿ”ถ Select Stop followed by Start.
    ๐Ÿ”ถ In case, both Start and Stop tabs are grey, modify the startup from Deactivated to Automatic, the restart.
    ๐Ÿ”ถ Press OK.

    Put the IP Address

    ๐Ÿ”ถ Find the IP address of the server.
    ๐Ÿ”ถ Go to Start, type cmd on Run command.
    ๐Ÿ”ถ DOS window will appear, write ipconfig and Enter.
    ๐Ÿ”ถ Write IP address – IPv4 Address.
    ๐Ÿ”ถ Run Sage 50 and then open company account.
    ๐Ÿ”ถ Below File title type \\ipaddress of the server and Open.
    ๐Ÿ”ถ Find the server shared folder.
    ๐Ÿ”ถ Open the data file again.

    Edit Windows Registry

    ๐Ÿ”ถ Click Start, click Run, type regedit, and then click OK.
    ๐Ÿ”ถ Take backup of the registry via File-Export; ensure to mark All in the Export Array.
    ๐Ÿ”ถ Find the following registry sub key:
    ๐Ÿ”ถ HKEY_LOCAL_MACHINE\SYSTEM\PresentControlSet\Control
    ๐Ÿ”ถ Do right click on control, then New and DWORD value.
    ๐Ÿ”ถ Write Services Pipe Timeout and ENTER.
    ๐Ÿ”ถ Do right click on Services Pipe Timeout and select Change.
    ๐Ÿ”ถ Select Decimal, a category of the digit of milliseconds that you wish to wait till the service times out
    ๐Ÿ”ถ Press OK.
    ๐Ÿ”ถ Exit from Registry Editor and reboot PC.

    Restart DHCP

    ๐Ÿ”ถ Go to Control Panel, choose Administrative tools and Services.
    ๐Ÿ”ถ Discontinue DHCP Customer.
    ๐Ÿ”ถ Run Sage 50 Database Connection Manager.
    ๐Ÿ”ถ If no error message, run DHCP Customer.
    ๐Ÿ”ถ Important tip: While saving the file attachment retitle the extension from .ba to .bat
    ๐Ÿ”ถ Download the simplyconnection-DHCP.bat and place it in All Users, Start-up Folder.
    ๐Ÿ”ถ To go Start-up folder for All Users:
    ๐Ÿ”ถ Do right click on the Start tab.
    ๐Ÿ”ถ Press Open all Users.
    ๐Ÿ”ถ Select Programs and then Start-up folder.
    ๐Ÿ”ถ Look for the content of the simplyconnection-DHCP.bat file ( for this we will recommend seeking the assistance of Sage experts)
    ๐Ÿ”ถ Select the content, copy it and paste it somewhere and then save as “simplyconnection-DHCP.bat” file in the All Users start-up folder.
    ๐Ÿ”ถ Below Services in the control panel, choose Sage 50 Connection Manager modify start- up category from automatic to manual.

    Make Use Of Static IP Address

    ๐Ÿ”ถ Select Start, then Run and type cmd when the dialog box appears.
    ๐Ÿ”ถ Press OK (The DOS window will appear).
    ๐Ÿ”ถ In the DOS Prompt, type ipconfig /all and press ENTER.
    ๐Ÿ”ถ Select the Control Panel and then go to Network Connections.
    ๐Ÿ”ถ Click on Local Area Connection (The Ethernet Adapter showed in the DOS command will appear).
    ๐Ÿ”ถ Select Properties and then Internet Protocol (TCP/IP).
    ๐Ÿ”ถ Press on Properties.
    ๐Ÿ”ถ Enter the details; go to Advance if would like to enter added info as in WINS details.
    ๐Ÿ”ถ Re-start the Connection Manager.

    For Sage Technical Support

    If you still not able to get rid of the Error: “Sage 50 cannot find the Connection Manager” when opening the company file, then feel free to talk to our Accounting Problem Sage technical support team on our Sage helpline number. Call us toll-free.