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Sage 50 File System Error 43 – Fix it

    Undoubtedly, Sage is one of the best software with cloud computing, project management, and financial management. Moreover, it lets users maintain their data files on the cloud and work on their company data at the same time. With this, you can boost productivity and give employees the flexibility to work on the company data from anywhere. Besides that, we can’t deny that Sage is a program and also gives bugs or errors like other accounting software. This post will entail one such error called Sage 50 File System Error 43 Sage 50 File System Error 43” that often occurs when users try to access a data file in Sage. Continue reading to the end of the post for additional information on how to fix Sage Error 43.

    What do You Understand with Sage 50 File System Error 43?

    Error Code 43 appears when a user tries to start a company in Sage 50 via Sage drive. When trying to open a Remote Data Access, it usually shows up in a JRNLHLDR.DAT file with the notice “File System Error 43 in JRNLHDR.DAT.” “Fatal File System Error 43 in [file]” is another possible error message.

    However, when the file system error 43 occurs on a single system, the company may request that the data be re-shared, re-downloaded, or rebased. It could happen for a number of reasons that will be discussed in the below section. If you’re experiencing the same Sage error, you’re landed on the right page since this post will explain how to resolve File System Error 43.

    Why do we Receive Sage 50 File System Error 43?

    There are not many causes for Sage error code 43, as it is a common error that arises when Sage is unable to access a data file saved on cloud storage. The following is a list of all possible causes for Sage data access error 43.

    • If there is a problem with the internet, Sage will be unable to connect to the online server and view the data file.
    • Some critical application files, such as SyncState and DDF, are corrupted.

    Once you’ve figured out what’s causing the problem, you can easily fix it by following the troubleshooting steps. Quick troubleshooting instructions can be found in the next section.

    Troubleshooting Methods to Fix Sage 50 File System Error 43

    If you want to successfully rectify the error 43 to confirm that your company’s bookkeeping activities run smoothly simply perform the following methods.

    Total Time: 30 minutes

    Re-Download Company

    ● Initially, find the data in the Sage 50 File System Error 43
    ● Now, right-click the company’s directory and then select the “Cut” option
    ● Do a right-click on the desktop and select the “Paste” option
    ● Navigate to the File and then Sage Drive >>> Download a Sage Drive Company in your Sage 50 program
    ● After that, use your Sage ID to log in
    ● To re-download the firm, choose it and follow the steps
    ● Finally, try to open the company and see whether it works properly.

    Verify State of Internet Connection

    Due to the insecurity of Wi-Fi connections, it is recommended that you use a hard-wired internet connection on the system where the problem is occurring. Once connected, go to any safe website, such as, to make sure you’re connected properly. If you’re having trouble accessing the internet, first check for internet connectivity issues. Try restarting your router or seeking assistance from your IT administrator.

    You Can Still Access Company if you Rebase it From the System

    ● To get started, open the Sage and go to the Help tab
    ● Select Utilities and then Rebase Remote Data Access Company from the drop-down menu
    ● When you see the message “Successfully Uploaded to Remote Data Access”, select the “Close” tab
    Check if the issue has been fixed by trying to access the company again.

    Un-Share and Re-Share Company File

    It is recommended that you make a backup before using this method.
    ● Create a backup from the PC where the company was launched
    ● Select “Stop Sharing” from the File menu, and then click the “Yes” button
    ● After that, go to the File menu and select Sage Drive from the drop-down menu
    ● Select Share Company from the drop-down menu
    ● Log in and select Share Company from the drop-down menu
    ● After that, click “Next” and then “Finish” button
    ● Select Sage Drive from the File menu once again
    ● Finally, select Manage User Access from the drop-down menu.

    Create Company’s Automatic Backup and Re-Share it

    ● Choose Open Company from the File menu
    ● Next, take a note of the company directory
    ● Select Automatic Backup and then Browse
    ● Select the company directory that was mentioned in the previous step
    ● Now, go to the Browse and choose Desktop as your destination
    ● Click “Verify User Details” after entering the Sage user name and password
    ● After that, save the file with a new name
    ● Make sure the backup is on your desktop by clicking Run Backup
    ● Remove the company file that has a problem from the data path
    ● Restore the backup and save it as a new company
    ● Delete the problematic company from the Sage Drive Management Center
    ● To share the company, use Sage Drive
    ● You can also add other company employees
    ● At last, on a remote system, try re-downloading the company.

    Restart Pervasive Service

    ● Using the Windows + R keys together, open the Run window
    ● Now, type services.msc into the search box and press the Enter key
    ● Select the “Pervasive PSQL V11 workgroup engine” from the List of Services menu
    ● To stop, press the Stop button
    ● Finally, press the “Start” button after do a right-clicking the “Service” button.

    Winding Up!

    You can call Sage Experts if the problem remains after you’ve done everything else. Call the Sage 50 Customer Helpdesk or send an email to this address to get in touch with them. To receive answers to all of your questions, you can speak with the Sage 50 chat team (the link is accessible at the bottom right corner of the website page). Sage’s team of professionals responds to all of your queries as promptly as possible and offers complete assistance.

    Frequently Asked Questions

    What’s the Best Way to Find the Company Directories in Sage 50?

    It’s extremely simple; all you have to do is follow the directions below:
    ● Select Maintain >>> Company Information from the open company
    ● Next, in the open window, look for the Directory line
    ● Go to the File menu and choose the “Copy Company”
    ● Finally, with no companies open, click “Open an existing company” on the main Sage window, which displays the history of companies that have opened, as well as the location of each company in the Directory column.

    What is Sage 50’s Automatic Backup?

    Automatic Backup in Sage 50 is software that you may use to schedule backups of your corporate data from outside of Sage 50. If you prefer, you may execute it from the command line. You’re generating a configuration file, or the rules that your backups will follow, in the Automatic Backup window. If you like, you can make additional configuration files. You might have a daily backup that excludes attachments and archived companies, but a weekly backup that includes these additional data types. Fill in the fields on the window and save it. When you save your configuration, you must give it a name.

    How Do I Check or Confirm Whether the Automatic Backup Done Successfully or Not?

    Follow the steps below to ensure that you’ve made a successful backup:
    ● To begin, activate/turn on Sage 50 Automatic Backup
    ● By choosing Open, you can now select your configuration report. It bears the PTC extension
    ● Then navigate to the View Log
    ● This will take you to the history section of the website
    ● If your View Log is turned off, you won’t be able to find any backups
    ● Now, you have to double-check the location where you specified the backup to be stored to make certain it’s still there.
    ● Finally, the .ptb extension must be used to save the backup.

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