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Sage Error this Product Update Cannot be Installed Because this Folder no Longer Exists

    Error: “This product update cannot be installed because this folder no longer exists occur due to missing registry key. However, this can happen because of number of reasons that’ll be discussed in the below section. Later, we will discussed all possible ways to overcome the Sage ErrorThis product update cannot be installed because this folder no longer exists in this particular blog post.

    What Causes of Sage Error this Product Update Cannot be Installed Because this Folder no Longer Exists

    The below are list of causes that could lead to this Sage error.

    Let’s check out:
    ❖ Running wrong installer file
    ❖ Inappropraite installation of version
    ❖ The program’s folder was manually renamed after the Sage 50 was initially installed
    ❖ Some application files were removed by Malwarebytes
    ❖ Most likely, the software has already been set up
    ❖ There are still open company files or programs
    ❖ A missing registry key named “HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sage Software\Simply Accounting\YYYY\1\ (YYYY = Year\Version)” may be the source of this problem.

    Steps for Fix Sage Error this Product Update Cannot be Installed Because this Folder no Longer Exists

    There are innumerable methods to remove the Sage Error This product update cannot be installed because this folder no longer exists.

    Let’s implement one by one:

    Total Time: 40 minutes

    Verify that You Do Not Already have the Latest Version of Software Installed

    ❖ Navigate to the Control Panel
    ❖ In Windows 10, click Apps and Features by using the right mouse button on the Start menu
    ❖ Verify if Sage 50 version is listed and if so, which version
    ❖ Sage 50 software is running (if you are able to open it)
    ❖ To learn more about Sage 50 Accounting, click on the Help menu
    ❖ Verify the version and/or release number.

    Run Correct Installer File

    Make sure to run the full product installer file, instead of the update installer file.

    Then perform the steps as suggested below:
    ❖ First, visit the Dowbload Portal: Sage 50 Canadian Edition Download Portal
    ❖ Next, Download and install Sage 50’s most recent full version, or access C:\\Sage and then Run the most recent installation program
    ❖ Every year, a new version of Sage 50 is released. Consider this: Sage 50 2021
    ❖ This version is updated multiple times within the year
    ❖ It takes a whole product installer to install a new version
    ❖ Updates must be installed using an update installer
    ❖ These are the two different styles of installer files
    ❖ SA_20xxCPUP1.exe => update installer
    ❖ SA_20xxCP1.exe => full product installer
    ❖ Only the complete version of the related version can be installed before updating

    For example: the 2021.1.1 update installer (SA_202111CPUP1.exe) will return the above-mentioned error if Sage 50 2020.2 is the most recent version of the software installed on your computer. Instead, you must install the 2021.1.1 full product (SA 202111CP1.exe).
    ❖ The most recent updates are always included in the complete product.

    Verify Sage is Closed

    ❖ Initially, make sure all company files are closed
    ❖ When the initial company file is closed and the customer authorises the modification while additional company files are open, this problem will manifest
    ❖ Close all the company files
    ❖ Run the update once again
    ❖ At last, you can find the update which is available at  C:\Users\Public\Public Documents\Sage Software\Simply Accounting\Download\.

    Incorrect Installed Version

    ❖ Install the most recent version that is compatible with the currently installed update
    ❖ Check to see whether you can now install the update.

    Temporary Using the Below Steps

    ❖ Go to the C:\Program Files (x86)\ to find it
    ❖ Find the Sage 50 installation folder, and then rename it to Sage 50
    ❖ Put the Service Release in place
    ❖ Rename the Sage 50 folder to reflect its previous name.

    Delete and Import the Following Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sage Software\Simply Accounting\2019\1

    ❖ Go to the computer where the update was properly installed
    ❖ Open the registry (WinKey+R, type regedit, and then click on the Ok button)
    ❖ Access the HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Sage Software\Simply Accounting\YYYY (YYYY = Year) by navigating to this path
    ❖ Do a right-click on the YYYY and select Export. Publish to a network share
    ❖ Import the registry key onto the computer where the update failed
    ❖ Finally, try to update once again.

    Anti-Virus Corrupting Download File

    Disable any anti-virus software before downloading and retrying to install the Sage 50 installer file. If Bit Defender is operating when the download is taking place, this problem has been identified.

    Attempt Re-Installation Process

    This involves mainly two steps:-
    Step 1: Uninstall the Sage 50
    ❖ Make a backup before removing the software
    ❖ Close all the Sage 50 applications and open files by performing a right click on the Start button
    ❖ Choose Programs and Features or Apps and Features
    ❖ Click Uninstall after choosing the Sage 50 program from the list
    ❖ Finally, restart your computer.

    Step 2: Install the Sage 50
    Download Sage 50 Canadian Edition from the Download Portal in the appropriate version: Download Page
    ❖ To run the downloaded file as an administrator, do a right-click on it
    ❖ If necessary, turn on your antivirus software
    ❖ Finally, start your Sage 50 program and verify whether the error is resolved or not.

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    Well, the above discussed are the best possible ways to remove the Sage Error This product update cannot be installed because this folder no longer exists. It is hoped that it will be helpful for you in rectifying such Sage error. Moreover, you can reach out the Team of Experts via Sage 50 Helpdesk Team.

    A Frequently Asked Questions

    What are the Possible Scenarios Where We Can Receive Sage Error This Product Update Cannot be Installed Because this Folder No Longer Exists?

    There are mainly three possible scenarios where you can receive this Sage error.

    Here are they:
    Cannot install update due to Sage Error This product update cannot be installed because this folder no longer exists or does not contain the correct version of Sage 50. Sage 50 was previously installed in the following folder: C:\Program Files (x86)\Sage 50.
    ➡ Can’t install update because the folder doesn’t exist
    I get an error that a folder doesn’t contain Sage 50 when trying to install an update.

    What Download Do I Need When Install Latest Version that Corresponds with Update Being Installed?

    Sage occasionally provides dot release updates, and if you are an administrator on your server, you can install them. You could install it, for instance, if Sage releases Sage 50 2022.3 while you are using Sage 50 2022.1. The duration of this procedure is about five minutes. Also make a note that Whenever Sage is closed and you get a notification “Currently available for installation is a programme update. On the computer hosting Sage 50, please request an administrator’s login and update the software “this indicates that Sage has already downloaded the update to your server, and you can move on to exploring the Sage updates folder.

    What are the Steps Involved in Installing Sage 50 Updates that Corresponds with Update Being Installed?

    The below steps help you how you can install the Sage 50 Updates  that corresponds with the update being installed:
    ➡ Launch Sage 50 by right-clicking on the icon and choosing “Run as Administrator” after logging into your server
    ➡ To check for updates, select Services >>> Check for updates >>> Check Now
    ➡ Check the update(s) if any results read “Entitled,” then click Download
    ➡ Sage 50 should be shut down once the download is finished
    ➡ On the notification, click Ok “A program update is available and ready to be installed
    ➡ On the computer hosting Sage 50, please have an administrator log in and install the updates”
    ➡ Go to the Sage updates folder in File Explorer (a folder icon on the Task Bar)
    ➡ To run as administrator, right-click the update and select that option
    ➡ Click Cancel if the message “Please wait while the application is prepared for the first use” shows in the “windows installer coordinator” window
    ➡ Continue installing the update as usual (if the update lasts longer than 10 minutes, cancel the update, launch Sage 50 and check your version to see if it was updated)
    ➡ You can now start Sage 50 and follow the on-screen instructions to convert your data as necessary after it has done.

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